Shared Services Administrator

Network Rail

  • Contact: Human Resources
  • Reference: IRC2144726

The Organisational Change & Employee Records team maintain the core datasets that are used within shared services and corporate functions, contributing to the smooth daily running of Network Rail. This is an interesting and fast-paced environment with a varied workload, through which you will develop a thorough understanding of the structure and operations of the company.

This role is responsible for the administration in the shared service centre, assisting in the delivery of local Key performance indicators and service level agreements within Network Rail Shared Services in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations

You will be responsible for creating and maintaining Supplier, Customer and General Ledger records within the Oracle financial systems.

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You will be responsible for handling and processing Law Enforcement, Subject Access and other Rights requests in line with the new Data Protection Act 2018.

Key Accountabilities

1. Deliver a right first-time administration service within your team.

2. Deliver quality administrative outputs to prevent rework. Deliver the compliance to the administration of internal processes.

3. Consistently apply administration duties within your function.

4. Taking personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within your shared service team.

5. Undertake administrative tasks and certify that the team has adequate support to undertake other duties.

6. Update and maintain information held within the shared service centre, certify that when updating records on databases that the information you are entering is up to date and accurate.

7. Operate within the pre-agreed control framework, demonstrate a control mind set. Continually review the local framework for adherence, where gaps are identified take the personal ownership to define, socialise and embed improvements in the shared services. Work with all parties to reduce risk and the cost of control in your team and the wider centre.

8. Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.

9. Support the Network Rail better day every day initiative by highlighting areas of potential improvement at the daily / weekly focus groups.

10. Working with others to support a culture of operational responsibility where individuals, take personal ownership of delivery.

Job Skills, Experience and Qualifications



Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3,333 (to a maximum amount of '2,500).

We adhere to a structured pay framework, any salary offered will be within the following pay range: '16,500 - '22,500

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

Closing date: 27-03-2019. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

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