Area Support Analyst [Control Framework]

Network Rail

  • Contact: Human Resources
  • Reference: IRC2142074

Network Rail is revitalising Britain's railway. From Crossrail ' Europe's largest civil engineering project to investment in elite stations and major programmes of electrification, we're involved in some of the most forward-thinking and diverse ventures that this country has ever seen.

IT and Business Services, which are part of Route Services are delivering services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources. Every year we buy and deliver 2000km of rail and 2.5 million tonnes of ballast and operate 1200 rail vehicles. Behind the scenes we process '7bn of payments, handle over 230,000 IT helpdesk calls and make sure everyone's wages are paid on time.

Are you looking for a new opportunity?

As part of Business Services, Shared Services is responsible for supporting the business with key activities in Accounts Receivables, Accounts Payable, Recruitment, Payroll, Employee and Organisational Data and Credit Control. Operations Management is a support function which includes Project Management, Process Improvement and Controls and Compliance and its main focus is centred around Shared Services processes, risks and controls ensuring a positive customer experience.

This role is situated within the Shared Services Controls and Compliance team and reports to the Controls as well as Compliance Team Manager. The main focus of the Area Support Analyst will be to review and implement formal controls, building an annual testing plan and providing assurance to the Controls and Compliance Team Manager that all controls are operating efficiently.

1. Acting as the departmental subject matter authority for all operational issues, upskill and continually develop the team to drive knowledge and performance.

2. Work with the service team to review and performance, feedback to the team and where necessary escalate concerns to the team manager.

3. Build knowledge and understanding of the operation you work within, document processes and drive standardisation. Upskill team members to follow and continually consider improvements to processes.

4. You will be responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.

5. You will act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.

6. Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.

7. Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take ownership for delivery.

8. Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.

9. Develop / continually improve relations with key partners, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements

10. You are to support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation


Do you have the experience needed?

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3,333 (to a maximum amount of '2,500).

We adhere to a structured pay framework, any salary offered will be within the following pay range: '20,000- '25,000

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

Closing date: 27.03.19. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

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