Hotel Receptionist

Invergarry Hotel
Posted

  • Contact: Nigel Robson - MD

This small 4 Star Highland Inn has become an incredible success story. Now open all year the Invergarry Hotel has moved from success to success over the past 13 years under its current ownership increasing turnover to over £1.2 Million a year and increasing its occupancy levels to 83% including winter months. The busy Brasserie turns over 250 covers per day in the busy season and the Inn has a fantastic reputation for its food,hospitality and welcoming atmosphere.
Duties include :

Telephone Call Handling

Meet & Greet Customers and showing to Rooms

Room Checks

Room Sales online, off the road and direct via website and email enquiries

Use of Electronic Till System

Day to Day handling of bookings and communications with customers

General customer handling 

 

Our receptionist at peak times will also help the team with (jumping in to help) :
Bar Work
Coffee Service and Barista
Table waiting for Food & Drink
Running of Food

Hours of Work : either 7am to 3pm or 1pm to 9pm
12 Months a Year Contract
28 days holiday per annum
Pension Scheme
Travel Allowance available to people residing in Lochaber with over 10 miles travel
Minimum and maximum pay levels provided below : pay structure for the individual will depend on experience and capability within that. Minimum is entry level and the maximum salary listed would be for someone with proven experience.

Smart Appearance is essential and a smiley happy personality that is customer friendly

Good communication skills both written and oral

Fluent English Language - written and oral 

PC skills : microsoft word, excel, powerpoint, able to be trained how to use electronic till system and online booking system

Experience in working for a Hotel or Guest House would be beneficial but not essential

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