Duty Manager

Invergarry Hotel
Posted

  • Contact: Nigel Robson - MD

This small 4 Star Highland Inn has become an incredible success story. Now open all year the Invergarry Hotel has moved from success to success over the past 13 years under its current ownership increasing turnover to over £1.3 Million a year and increasing its occupancy levels to 83% including winter months. The busy Brasserie turns over 250 covers per day in the busy season and the Inn has a fantastic reputation for its food,hospitality and welcoming atmosphere.
Duties include :

Being Second in Command to the Front of House Manager

In charge on Manager's days off

Ensuring the smooth operation of the team and day to day customer experience when on duty

Telephone Call Handling
Meet & Greet Customers and showing to Rooms
Room Checks
Room Sales online, off the road and direct via website and email enquiries
Use of Electronic Till System
Day to Day handling of bookings and communications with customers
General customer handling
Bar Work
Coffee Service and Barista
Table waiting for Food & Drink
Running of Food

Hours of Work : 42 - 45 hrs a week
12 Months a Year Contract
28 days holiday per annum
Pension Scheme
Travel Allowance available to people residing in Lochaber with over 10 miles travel
Minimum and maximum pay levels provided below : pay structure for the individual will depend on experience and capability within that. Minimum is entry level and the maximum salary listed would be for someone with proven experience.

A Comprehensive Level of Experience in either the Hotel, Self Catering or Guest House Trade : Tourism and Customer Experience

Smart Appearance and approachable personality

Someone who can think on their feet and be decisive

2 Good References

CV

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