- Contact: Human Resources
- Reference: IRC2150483
Network Rail is at the heart of revitalising Britain's railway. From Crossrail ' Europe's largest civil engineering project ' to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.
The Data Quality Team is made up of a team of Delay Attributors based in the Basingstoke ROC and a team of Performance and Data and Attribution Specialist based in London. The two teams manage the Delay Attribution process and ensure that incidents are coded as per the Delay Attribution Principles and Rules. Ensuring incidents are correctly coded is key to both Network Rail and the South Western Railway improving Performance for our passengers by identifying reasons for late running as well as driving performance improvement.
' Investigate and validate all TRUST incidents & resolve disputed incidents without compromising data quality.
' Manage a robust process to capture all the information required to support root cause resolution.
' Undertake quality checks in line with the Performance improvement Process manual.
' Manage the contractual elements of the performance & incentive regimes including audit records.
' Proactively manage the delay disputes process to attain satisfactory settlement of level 2 & 3 disputes with customers.
' Educated to A level standard or equivalent
' Previous experience of Delay Attribution Principles
' Knowledge of performance systems
' Understanding of all customers contract conditions as regards track access and the relationship with Performance Regimes
' Strong negotiator
' IT literate
' Self motivating and able to plan and deliver to tight timescales
' Excellent communicator
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.
Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3,333 (to a maximum amount of '2,500).
This vacancy is Band 5 salary: '26,000 - '38,000 depending on experience
Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.
Closing date: 24-05-2019. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on applicant numbers