IT Service Desk Analyst (Control Centre Customer Care)

Network Rail
Posted

  • Contact: Human Resources
  • Reference: IRC2145734

Network Rail is at the heart of revitalising Britain's railway. From the rejuvenation of King's Cross station and the upgrade and expansion of Thameslink, to Europe's largest civil engineering project ' Crossrail - we are involved in some of the most ambitious and diverse ventures the UK has ever seen. This will help us deliver the better railway that is vital for the economic prosperity of this country, transforming how people travel and make a massive difference to passengers and freight users right across Britain.

What do we do?

IT and Business Services, which are part of Route Services are delivering services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources. Every year we buy and deliver 2000km of rail and 2.5 million tonnes of ballast and operate 1200 rail vehicles. Behind the scenes we process '7bn of payments, handle over 23,000 IT helpdesk calls and make sure everyone's wages are paid on time.

What will you be doing?

You will provide 24x7 Service Desk support to Network Rail business critical locations, acting as a single point of contact so that issues are resolved with minimal impact to the customer. Proactively monitor, diagnose and report issues identified with key information systems to maintain resilience and integrity of data.

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3,333 (to a maximum amount of '2,500).

We adhere to a structured pay framework, the salary offered will be within the following pay range: '21,000 + 15% shift

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

Closing date: 23-May-2019. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

There are currently 3 permanent roles available.

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