Customer Service Advisor

Aberdeenshire Council

  • Location: Fraserburgh
  • £20,901.30 to £21,809.30 per annum, ADMIN F
  • Hours: Full Time
  • Contact: Please see description
  • Reference: ABS18867

Job Description

We require 2 Customer Service Advisors (1 permanent and 1 fixed term until 1 August 2020) to deliver an excellent front-line contact service to customers of the Council, and assist in the smooth running of all functions pertaining to the contact centre, service points and service delivery.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

The contact centre is open from 08:00 to 18:00 Monday to Friday. Staff are required to work two different shift patterns. One week will be an early shift from 08:00 to 16:15 and the following week will be a late shift 09:45 to 18:00.

This post has a minimum requirement of one reference which must be your current or most recent employer.

The interviews will be held week commencing 08 July 2019.

Informal enquiries to Alison Morgan - 01467 539376.

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Applications must be made online at

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