Customer Service Advisor

Aberdeenshire Council
Posted

  • Location: Fraserburgh
  • £20,901.30 to £21,809.30 per annum, ADMIN F
  • Hours: Full Time
  • Contact: Please see description
  • Reference: ABS18867

Job Description

We require 2 Customer Service Advisors (1 permanent and 1 fixed term until 1 August 2020) to deliver an excellent front-line contact service to customers of the Council, and assist in the smooth running of all functions pertaining to the contact centre, service points and service delivery.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

The contact centre is open from 08:00 to 18:00 Monday to Friday. Staff are required to work two different shift patterns. One week will be an early shift from 08:00 to 16:15 and the following week will be a late shift 09:45 to 18:00.

This post has a minimum requirement of one reference which must be your current or most recent employer.

The interviews will be held week commencing 08 July 2019.

Informal enquiries to Alison Morgan - 01467 539376.

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Applications must be made online at myjobscotland.gov.uk

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