Customer Service Advisor X2

Midlothian Council

  • Location: Dalkeith
  • £21,846 to £22,823 per annum, Grade 4
  • Hours: Full Time
  • Contact: Please see description
  • Reference: MID02962

Job Vacancy


We are currently recruiting for 2 Customer Service Advisors to join our busy customer service team in the Contact Centre.

This varied role will focus on customer conversations while navigating through multiple in-house systems and would be ideally suited for someone with experience in a customer focused environment.

Midlothian Council is undergoing a period of transformation, changing and improving the way it delivers services. Candidates should be self-motivated and enthusiastic about delivering efficient and effective front-line customer service for the citizens, businesses and visitors of Midlothian.



The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.



CLOSING DATE 24th July 2019

INTERVIEW DATE 8th & 9th August

Job Advert

Position Title: Customer Service Advisor x2

Position Number: RBD007 + WCRBD10

Directorate: Health and Social Care

Location: Contact Centre

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Monday – Friday 08:00 – 18:00

Weeks per year: 52


Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.


Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £21,846.72 per annum.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Applications must be made online at

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