Housekeeping Assistant

The Lovat Loch Ness
Posted

  • Contact: caroline gregory

Contribute to the smooth & efficient running of the hotel by applying skills & attributes to all areas of housekeeping that require your involvement. Day to day responsibilities will be required of you so it is essential that these are fulfilled & completed to their ultimate potential. Most importantly you must work to ensure that all customers receive the highest level of attention, service & care.

  • Maintain, develop & exceed customer satisfaction & expectation, building rapport where possible
  • Support the high level of dedication, expression & initiative to all areas of service
  • Monitor & advise of customer feedback, to identify trends & work on improvements
  • Deal with customer complaints or seek assistance where required
  • Maintain, develop & improve any procedures of the cleaning service, adhering to any cleaning programmes
  • Work outside ‘the box’ by using initiative & identifying areas for attention
  • Look after service equipment

JOB SPECIFICATION

  • Must be a self manager
  • Must be able to handle responsibility
  • Must be enthusiastic
  • Must have a mature professional attitude
  • Must have excellent attention to detail
  • Must be hands on
  • Must be a good communicator
  • Must be customer focused at all times
  • Must be quality driven
  • Should be able to multi-task
  • Must be able to listen, take orders, directions & take criticism
  • Must be willing to learn
  • Must be actively keen to enhance their personal development
  • Must be able to uphold whatever standard is set

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