- Contact: SSE Plc
Job Title: Data Specialist
Salary: £31,942 - £42,224 depending on skills and experience
Permanent | Full Time Hours with flexible working patterns available
Our Customer Retention team are a small but vital part of our customers journey with SSE and we are looking for an experienced Data Analyst to join to help transform our data into meaningful insight.
This is a new role, which has been created due to the increased focus on data and analytics within SSE Retail and will rely on you building and creating databases and reports to be able to provide high quality analysis that generates business insight and will make recommendations for improvement in customer churn across all SSE products including Energy, Home Services, Broadband and Telephone.
You will work as a data expert in the team and will be leading the way on some exciting challenges such as the creation of customer lifecycle trackers, report automation and campaign analysis to mention a few. Your work will be shared with senior stakeholders and be used to base business decisions so its essential that you enjoy working to deadlines and with the highest levels of accuracy.
As this is a new role it will allow you to join us and make a real impact whilst building on your previous experience and knowledge.
Your Skills and Experience
We are looking for you to join us with a background of working in an analytics and reporting role and you will have a solid understanding of the importance that data and insight have on a successful large scale business. You should have a good understanding of the importance of retention in a complex, large scale environment and we used to working with teams across an organisation.
We are looking for you to be able to build reports from scratch and be use your strong attention to detail to present things in a manner that is accessible to a wide range of audiences. Skilled at problem solving, you will take the lead in solving sometimes complex issues in a sometimes pressurised environment.
You will be an expert user of Excel, Access along with being highly competent in VBA.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn't take long.
Closing date for applications is: 22nd August 2019
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via