Customer Care Assistant Rutherglen Full Time

McDonald's
Posted

  • Contact: Human Resources
  • Reference: 152767

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you will be interacting with our customers and ensuring everything runs as it should in the customer areas.

Activities include:

-Helping to create a warm and welcoming atmosphere
-Looking after our customers' specific needs
-Making children feel welcome by handing out balloons etc
-Keeping high standards of cleanliness in the dining area and toilets

Ultimately, it is your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference.

Position Requirements

Quite simply, you will be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

To join us as a Customer Care Assistant, you will need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour should come naturally to you as well as working as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You must also understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should always be smart and clean.

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