Customer Service Assistant (Part Time) (Temporary) - NLA04385

North Lanarkshire Council

  • Location: Motherwell
  • £18,708 to £19,911 per annum, NLC04
  • Hours: Part Time
  • Contact: Please see description
  • Reference: NLA04385

Job Advertisement

NLC4 - £18,708 - £19,911 (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

North Lanarkshire Council’s Contact Centre deals with a wide range of services including Housing and Property Repairs and Environmental Services. We are currently recruiting for our out-of-hours service, based in Motherwell.

To provide the highest level of customer service, we seek to recruit staff with experience of working in a busy, customer focused or contact centre environment. Ideally you will have experience of Housing and/or Corporate Property Repairs, however comprehensive training will also be provided. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops. Although fixed shifts apply to posts, there will be a need for flexibility between the shift patterns.

Work Pattern:

Week 1 Saturday and Sunday 8.30am – 4.30pm

Week 2 Saturday and Sunday 4:00pm to midnight

This post is temporary until 31st March 2020.


Please note, from 1st April 2019 all new employees to North Lanarkshire Council will be paid on a 4-weekly basis.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.

North Lanarkshire Council - Recruitment Charter



Applications must be made online at

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