Sales & Retention Agent


  • Contact: SSE Plc

Job Title: Sales and Retention Agents

Location: Perth

Salary: £19,249 plus the opportunity to earn an additional bonus up to £2,000

Permanent | Full Time Hours | 37 hours per week

Our Role

In a period of exciting change for SSE Energy Services, were looking for enthusiastic and resilient people to join our Sales and Retention teams. You'll be the voice of SSE and the service you offer our customers will be second to none. Whether you're finding a new energy tariff for one of our existing customers or explaining our telephone and broadband packages or Home Services products to a potential customer, each call will be different. You'll engage with every customer, find out what they're looking for and proactively upsell and cross-sell where appropriate. These are big decisions the customer is making, so you'll go out of your way to help find the best outcome for them, offering innovative solutions based on what we can provide.

Our teams currently work on a variable shift pattern within our call centres opening hours: Monday to Friday (8am - 10pm) and Saturday (8am - 6pm).

Your Skills and Experience

Were looking for passionate and engaging people who understand how to exceed customer expectations. As we offer ongoing training and development in this role, you'll enjoy setting yourself challenging targets and be willing to learn, be able to adapt to changing situations and offer flexibility. Every sale we make needs to be fully compliant and reflect the conversation you've had with the customer, so you'll bring a focus on attention to detail and take pride in your work.

Our Company

SSE Energy Services is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market.

Our Benefits

We have an excellent benefits package as part of our offering. Here's a few highlights;

- 34 days holiday allowance (you can even buy additional holidays)

- Staff discounts on SSE products and at various high street retailers

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply Now button to submit your application, it doesn't take long.

This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, well conduct some pre-employment checks

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via

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