Tier 2 Customer Service Adviser - RCC - ABC05947

Aberdeen City Council

  • Location: Aberdeen
  • £20,182 to £22,683 per annum, G9
  • Hours: Full Time
  • Contact: Please see description
  • Reference: ABC05947

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Frederick Street

Duration: Permanent, Full time

Candidates will be required to cover shifts on a rotational basis within a 24 x 7 x 365 day a year operation

Job Purpose:

To assist in the smooth running of all functions pertaining to Customer Service teams, maintaining a consistently high level of customer care. This includes the efficient handling of face to face, telephone, electronic and mail enquiries and the accurate data input to dedicated software packages.

As a Customer Service Advisor you will be supporting the digitisation and digitalisation of services. Assisting customers in the transition from traditional channels of engagement over to digital.

The successful applicant will be customer experience focused. They will be empathetic, considered, solution focused with an attention to detail.


The post holder needs to hold as a minimum:



The post holder is expected to demonstrate:

Skills and Experience in:

Relevant customer facing role

Meeting service targets both individual and as a team

Using standard ICT packages, such as the Microsoft Office suite of software

Applying arithmetic calculations when carrying out monetary transactions

A commitment to:

Practical approach to problem solving

Using own initiative and working unsupervised

Working flexibly and dealing with conflicting demands

An understanding of:

Relating to people at all levels

Handling difficult / emergency situations

The Individual

Please see Job Profile for further details

Applications must be made online at myjobscotland.gov.uk

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