Customer Service Assistant (Temporary) - NLA04465

North Lanarkshire Council

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Job Advertisement

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.


Based in Motherwell, Northline deals with a range of services. In order to provide the highest level of customer service, we seek to recruit staff with well-developed communication and IT skills to provide front line services to the residents of North Lanarkshire. You should have experience of working in a busy, customer focused or contact centre environment and have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops. A good working knowledge of Council services and functions, IT systems used by the contact centre in relation to customer management and a relevant qualification in customer care are desirable.

Temporary until 31st March 2020

5 Days over 7 - backshift, dayshift & nightshift

Please note, from 1st April 2019 all new employees to North Lanarkshire Council will be paid on a 4-weekly basis.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.

North Lanarkshire Council - Recruitment Charter



Applications must be made online at

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