What is the role?
We’re looking for customer focused ICT Helpdesk Technicians to join our busy team, providing high quality ICT support across the Authority. As an excellent communicator, you’ll be organised with a methodical approach to work, using effective troubleshooting methods to resolve calls. Working as part of a geographically dispersed team providing 1st line support, you will be used to working with colleagues as well as working alone using your own initiative; working under pressure; managing your own workload; and providing outstanding customer service to people with a broad spectrum of ICT knowledge whether it’s via the phone, email or in person.
You should be experienced in various Windows Operating Systems e.g. Windows 7 and 10; Office 365; supporting Microsoft Office product suite; Active Directory account administration; printer, projector and interactive white board maintenance; provision of hardware and software support and using IT Service Management systems.
Please click on the option to download additional information on this vacancy to access the Job Description.
The Grade of this post is Grade 2 / Level 7 the hourly rate is from £13.84 to £15.12 and the annual salary is from £25,258 to £27,594.
Please note you may be required to meet the PVG Costs.
Closing date for applications is 24 November 2019.
Applications must be made online at myjobscotland.gov.uk