Assistant Manager

KFC The Herbert Group
Posted

  • Contact: Phil Divers

Who are we?

The Herbert Group are KFC’s largest franchise with 156 restaurants across the UK and Ireland and is growing each year.

KFC has over 900 restaurants in the UK and employees over 25,000 people. We are run by passionate business leaders who want to make a difference in their part of KFC, delivering great sales and profits to the business and keeping our customers thrilled with great service.

Job Introduction
You are the right hand man or woman to our Restaurant Managers, as an Assistant Manager to help to run our multi-million pound restaurants. You will be in charge of team engagement and helping your team achieve amazing results! Your job involves running the restaurant, coaching the team, controlling the business and most of all making sure every customer that walks through our doors is wowed by an amazing experience!

Main Responsibilities
What would you be doing?

As an Assistant Restaurant General Manager for KFC, you will assist the RGM in the day to day management and leadership of the team. You will supervise shifts to ensure that sales, profitability and standards are maximised and all Company policies and procedures are followed. You will proactively coach and support the team at all opportunities.

Key job functions include:
Customer

Create a customer focused environment which is appealing to KFC’s diverse customer
Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.
Assist the RGM in rigorous completion of period restaurant evaluation Action Plans, completing actions in a timely manner.
Regularly review customer experience reports. Develop and communicate a period action plan, utilizing relevant company tools to ensure the restaurant is consistently achieving the company standard.
Support and assist the RGM in follow up on any issues arising from EHO audits; following plan to ensure action is taken in a timely manner.
Ensure that litter patrols are carried out as required on each shift
Ensure that restaurant cleaning plan/rota is adhered to

Sales

Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
Support and assist your RGM in Building Know How of surrounding KFC restaurants, sharing best practice across area and region.
Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift.
Manage team member incentives and drive regular recognition in store.
Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales.

Profit

Support and assist your RGM in maximizing the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.
Support and assist your RGM in the development of a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Accurately forecast sales and labour to reflect trends and promotions.
Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.
Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget
Complete all shift/daily paperwork and assist the RGM in the completion of the weekly and monthly paperwork
Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported
Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained
Ensure that all cash handling and in-store banking procedures are adhered to at all times

General

Deputise for RGM when required, completing relevant tasks.
Accurately complete management schedules one month in advance and submit to Area Coach.
Ensure that any problems that you cannot deal with are referred to the Senior ARGM, RGM or AC, if RGM unavailable

The Ideal Candidate
Experience; Those who have previously joined us as Assistant Restaurant General Managers have come from all kinds of backgrounds, from supermarkets and pubs, to high street retailers and banks. We look for pace of progression, breadth of exposure, tangible breakthrough results, ambition and a desire for career progression.

About The Company
KFC is a brilliant company, full of incredible people. We make great food, and we care about how we do it. We don’t do things by halves at KFC.

Our chicken is freshly hand-breaded all day, every day. There’s an easier way to make fried chicken of course, but easy isn’t what we’re after. We’re after the best tasting chicken, every single time. We know it takes more work, but it’s the right way to make it Finger Lickin’ Good.

We come from Kentucky, and were founded by Colonel Harland Sanders. A real place, and a real person. Our food stays true to our roots, and to the founding principles that we were built on. So what you see is what you get. Namely authentic Kentucky Fried Chicken, real flavour and an unmistakeable Original Recipe taste. Others are welcome to try their hand at making fried chicken, but we know that we’re the original and the best.

We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do; from the way we deal with our partners, to the way we treat our colleagues and our guests. It may sound a little lofty, but we want to leave the world a better place than we found it.

Greed doesn’t have any place at KFC. Hunger perhaps, but never greed. From generous helpings of fried chicken, to generous donations to our local communities, we believe that you get back what you give out. Our guests and colleagues must always feel appreciated, and the communities we work in need to always feel that we add value by being there.

Do you have what it takes?

The Ideal candidate; will be an ambitious leader with a proven track record of:

Driving sales growth
Great passion and positive energy
Strong retail management experience
Positively impacting their business
Commercial decision making successes
Demonstrating a strong sales focus
Understanding P&L
Providing coaching and support to a diverse team
Basic knowledge of disciplinary and grievance processes
Fantastic people development
Strong communication skills at all levels
Achieving great results in the right wa

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