Glen Orientation Officer

Kilmartin Museum

  • Contact: Jenny Pendreigh

Kilmartin Museum is run by Kilmartin Museum Company Ltd, a company limited by guarantee (SC502086) with charitable status (Scottish Charity SC022744).  Located in Mid Argyll, Scotland, Kilmartin Museum is undergoing an ambitious Redevelopment Project.

Museum Mission Statement
Kilmartin Museum inspires and educates people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

As a Glen Orientation Officer, you will meet and greet visitors to the Museum site and to Kilmartin Glen, explain the Redevelopment Project, encourage engagement with Museum outreach activities and guided walks and explain all there is to see do and enjoy here.  

You will also provide reception services for the organisation.  You will be required to assist with the retail offer as necessary.  Your place of work will be temporary accommodation on the Kilmartin Museum site.  You may be expected to attend meetings elsewhere on occasion.  

You will report to the Trading and Operations Manager.

For the right candidate, it may be possible to combine the Glen Orientation Officer role with the Guided Experience Leader role.

Main Tasks
Work will include but is not limited to:

·         providing a positive experience for all service users by proactively engaging with them

·        provision of a high quality, up-to-date information service about Kilmartin Glen and Museum

·        maintenance of the Museum visitor information point as first point of contact for all visitors, service users and contractors

·        managing the onsite and e-selling sales offering in order to maximise sales and increase profitability by capitalising on income generating opportunities

·         managing stock purchase and stock control including monthly stock taking, stock-take analysis and inputting invoices on SAGE as required

·         contributing to the Redevelopment Project fundraising plan

·        increasing visitor numbers by developing new audiences for the Museum and retail offering

·        ensuring the site is well presented at all times including waste/recycling management and light cleaning

·        ensuring physical security of temporary buildings and site, and may be required to be on the alarm callout rota

·        following correct procedures to ensure the health and safety of staff, visitors and contractors at all times

·         operation of the “finds identification” service

·         managing booking systems for groups and events

·        assisting with physical movement and storage of shop stock and visitor information

·         marketing the Friends’ scheme to increase membership

·         assisting with marketing of the museum including social media

·         assisting in the café during busy periods

·         co-ordinating exhibitions of artist’s work

·         managing volunteers

·         providing administrative support for the organisation

·         undertake any other duties as required

Closing date: 8am 13th January 2020. Interviews will be held during the week commencing 20th January 2020, with a view to starting work in late February.

The Museum information point will operate seven days a week in peak season from 10am to 5pm. The post is part time (minimum two days per week) although full-time may be considered for the right candidate. You may be expected to work weekends on a rota basis and occasional evenings. Holiday entitlement is 30 days per annum pro rata.

This is a fixed term role and will initially run from February 2020 to December 2020, with potential for the post to be extended. Successful candidates will be eligible to apply for a permanent position with Kilmartin House Trading Company ahead of the Museum re-opening in 2022.

Essential Requirements
·         Demonstrable experience in a similar role

·         Proven record of excellent IT skills including Microsoft Office and use of the internet, social media and email systems

·         The ability to offer first class customer service to visitors and service users

·         Knowledge of, and interest in, the local archaeology museums and the cultural sector

·         An ability to develop new audiences both on site and at offsite locations

·         Retail and/or customer services experience including using detailed product knowledge to increase sales

·         Excellent verbal communication skills and good telephone manner

·         Excellent written communication skills, including email communications and social media

·         Good numeracy skills and cash-handling experience

·         Ability to prioritise multiple tasks and work flexibly to manage time effectively to meet deadlines

·         Ability to establish and maintain strong working relationships with colleagues at all levels and often remotely

·         Ability to deal with confidential matters discreetly and reliably.


Desirable Requirements

·         Knowledge of specialist books and artist-made products

·         Experience of using shop display techniques to best advantage

·         Experience of maintaining websites

·         Experience of working with volunteers

·         Experience of organising events

Current and valid driver’s licence

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