Manager, Argyll and Bute Citizens Advice Bureau 35 hrs per week mid Argyll (no CV's please)

Argyll and Bute Citizens Advice Bureau

  • Sector: Director
  • Location: Lochgilphead
  • £33,000 to £35,000 per annum, employers pension contribution of 6% (note that employees are required to contribute
  • Hours: Full Time Permanent
  • Contact: Board of Directors
  • Reference: Manager, Argyll and Bute Citizens Advice Bureau



Manager, Argyll and Bute Citizens Advice Bureau



The specific function of the Bureau Manager’s post is to ensure that the organisation

conducts its business in a professional legal and appropriate manner within the

constraints of relevant legislation, the policies and procedures agreed by the Board

and in accordance with the membership conditions of The Scottish Association of

Citizens Advice Bureaux and to manage and motivate both paid staff and volunteers


Summary of main responsibilities:

• Overall operational control and management of the Bureau working with

  minimum supervision but within the guidelines laid down by the Board

• Management of all paid staff and volunteers

• Control Bureau spending within the limits set by the Board

• Ensure the effective and efficient use of resources

• Ensure that all aspects of client enquiries are handled efficiently and


• Achievement of all performance indicators related to provision of services to


• Ensure compliance with all data protection legislation

• Implementation of all Health and Safety policies

• Represent the Bureau to other agencies

• Provision of support for the Board and assisting the Board to design and

  develop the Bureau’s long term strategic aims.

• Ensure effective use of Information Technology


General Management Responsibilities

• Plan, co-ordinate and manage all the activities of the Bureau in conjunction

  with the Board

• Develop the Bureau’s peripatetic approach to assisting clients in outlying and

  island communities

• Ensure that the Bureau adheres to the Aims, Principles and Policies of

  Citizens Advice Scotland (CAS)


Management of staff

• Ensure the Bureau is adequately staffed.

• Organise the recruitment and selection of staff and volunteers ensuring the

  necessary training is in place to achieve Citizens Advice Scotland standards

• Implement the Bureau’s equal opportunities policy

• Ensure the provision of staff support, supervision, appraisal and development

• Determine staff personal training requirements and develop and implement

  training plans to meet these needs

• Ensure staff participation in ongoing training

• Maximise volunteer and staff engagement with the work of the Bureau

• Advise the Staffing subcommittee and Chair on matters relating to Human


Advice Services

• Participate in Continuous Professional Development to ensure currency in all

  aspects of Bureau work

• Be available to staff and volunteers for consultation on all complex or unusual


• Ensure that the information system is accurately updated and that accurate,

  legible and comprehensive case records are kept

• Facilitate the compilation and updating of a local information system

• Ensure that all sensitive information is handled with due care and attention

• Ensure that the Bureau complies with relevant Data Protection legislation

• Maintain a system for the efficient handling of all Bureau correspondence

• Ensure that accurate information and advice is given to clients

• Ensure that service to clients meets the Association's Equal Opportunities


• Ensure that accurate statistics on advice services are available as required


Finance and Budgeting

• Ensure an accurate record of all income and expenditure is maintained

• Advise the Sub Committee on Finance and Audit on matters of operational


• Ensure that the Board is provided with accurate costings for all areas of

  planned activity

• Assist the Sub Committee on Finance and Audit and Chair in the preparation

  of annual projected budgets and make representations to funders, as required,

  by the Board

• Generate income from a wide range of appropriate funding sources

• Lead in the identification of funding streams

• Develop and submit applications to potential Funders.

• Advise the Sub Committee on Finance and Audit and Chair on matters relating

to finance


Representing of the Bureau

• Liaise with members and officers of the Local Authority and participate in

  appropriate Council groups

• Contribute to and participate in the activities of Citizens Advice Scotland and

  to represent the Bureau as required by the Board

• Represent the Bureau in local networks as and when required

• Maintain and develop existing contacts with funders and other agencies

• Liaise and maintain links with appropriate statutory, voluntary and professional


• Maintain and develop the Bureau’s role and relationship with CAS and other

  national agencies



• Lead the 3 yearly evaluation of the Bureau by compiling information,

  undertaking research and preparing reports

• Ensure there is a quality control system in place for the monitoring of the

  service provided to clients

• Prepare full, accurate and regular reports on all Bureau activity as required by

  the Board

• Maintain accurate statistics of client enquiries and ensure their timely

  despatch to CAS



• Design and maintain effective administrative/reporting systems and

  procedures to ensure the smooth operation of the work of the Bureau

• Ensure that the requirements of Health and Safety legislation are met

• Ensure the Bureau premises and equipment are maintained to as high a level

  as possible

• Contribute to seeking opportunities for press and media coverage to raise the

  profile of the Bureau

• Provide the Board with reports and policy guidance on relevant matters



• Keep aware of the latest developments in the information and advice field and

  advise the Board on the need for change and development

• Carry out any other reasonable task as may be required for the effective

  operation of the Bureau.



Scottish Charity  SC030477




Manager Competencies



Education to degree level or demonstrable




Managerial experience in staff recruitment, training

and supervision

Financial management

Experience in staff appraisal and development

Experienced in office administration

Experience of managing office IT systems



Excellent written and oral communications skills

Ability to work independently and under pressure

Project management

Skilled in report writing

Budget setting and management

Proven analytical skills

Change Management



Commitment to team working approach

Support of the principle of voluntarism

Commitment to the implementation of Equal

Opportunities Policies and practices



Understanding of the Charity, Public and Third Sectors

Understanding of the principles of good governance



Ability to engage with the media


Scottish Charity SC030477 

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