Helpdesk Supervisor (OPHD)

Network Rail
Posted

  • Contact: Human Resources
  • Reference: IRC2172923

About Network Rail and the Department

Network Rail is at the heart of revitalising Britain's railway. From Crossrail ' Europe's largest civil engineering project ' to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

Network Operations function operates the railway day-to-day. It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.

You will provide first line management support to a team of Helpdesk operators, ensuring the successful delivery of an efficient Helpdesk, their clients and end users, offering a 24 hour service, 7 days per week and 365 days per year with varied working hours.

Through a process of proactive performance management, utilising proven coaching and feedback tools, you will manage your team to within set standards working alongside your peers to continuously drive, develop and improve the skills of your team and the department.

Hours are 37.5 a week, working over weekends and evenings, and some nigh

Key Responsibilities

Job Skills, Experience and Qualifications

Essential

Desirable

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3,333 (to a maximum amount of '2,500).

We adhere to a structured pay framework,

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

Salary: '21,035

Closing date: 27.01.20. Late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

This vacancy is for a fixed term opportunity for 12 months.

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