Team / House Leader

L'Arche Highland

  • Sector: Care
  • Location: Inverness
  • From £21,007 per annum
  • Hours: Full Time Permanent
  • Contact: Shirley Bannister

L'Arche Highland
13 Drummond Crescent, Inverness IV2 4QR



RESPONSIBLE TO: The Registered Manager

SALARY: £21,007 to £22,187 depending on experience and qualifications (this scale is set from appointment until March 2021)

Special Conditions

This role is subject to shift work including evening, weekends, sleepovers and waking nights.

Job Summary

Lead the household, and facilitate all house members in creating a home together where each person is valued, based on a “Do With, Not For” approach, enabling everyone to reveal their strengths and live to their full potential.

To support, coach and supervise the team of assistants to live the values of L’Arche and the Scottish Health and Social Care Standards, with a commitment to continuous improvement, through reflective practice.

Represent the house within the community and in liaison with families, friends and care professionals.


Communication, Policy and Planning

- Effective, positive communication in the house and throughout the community.
- Preparing for and attending regular planning and supervisory meetings.
- Planning and facilitating regular assistant team meetings, and effective handover
- Planning and facilitating weekly house meetings.
- Preparing reports for and, where required, attending external reviews with social work teams, advocating on behalf of the people choosing their support from L’Arche (service users) and ensuring their support needs are met.
- Ensuring care plans are updated as and when service user’s needs change and a comprehensive formal review takes place every 6 months.
- Encouraging the use of communication tools that meet the communication needs of the service, e.g. Talking Mats, Easy-Read, Makaton, BSL and that all service users are communicated with and are in control of decision making that affects their lives.
- Responsible for implementing the Standards for the dual-registered service provision of Housing Support and care at home set by the Care Inspectorate
- Assist the Co-ordinating Group with their planning of Leave for all team members.
- Leading by example and supporting your team to provide support based on each person’s care plans.


- Maintaining a homely atmosphere and ensuring compliance with all Health and Safety policies and budgets.
- Planning a monthly rota that delivers on budget, is compliant with NHS contracts and manages resources to deliver the highest standards of care and quality of life for service users.
- Liaising with those providing work, education and day support for service users , ensuring a planned and organised week for all.
- Ensuring a professional welcome of any external inspectors to the house (ie. Care Inspectorate, Fire Safety, Health and Safety and Environmental Health Officers) and dealing clearly with all their requests for information whilst ensuring the Community values are upheld.
- Weekly Audit and recording of Health and Safety compliance.
- Reporting and recording of all incident, accidents and Health and Safety hazards and ownership of progress for corrective action.
- Reporting and recording of all Adult Protection issues in line with L’Arche and NHS Highland Protocol.
- Maintaining all house records in accordance with Regulatory requirements and community policy.
- Taking time to reflect on and plan weekly events and celebrations.
- Ensuring every service user has an online care plan and appropriate risk assessments, updated in real time with a comprehensive and formal review every 6 months.


- Agreeing and overseeing expenditure of the house budget.
- Managing a system of weekly reporting and control of petty cash.
- Support Service Users to manage their finances ensuring the administration and recording of individual’s personal's money in accordance with Regulator’s requirements and community policy.
- Maintain and review systems for managing finance and ensure all assistants are trained in the systems and processes used.

Leading the House and Team

- Induction, supervision and coaching of your team to meet the values, behaviours and competencies needed to be a skilled support practitioner.
- Hold weekly/Bi-Weekly team meetings
- Supervision (10 weekly) and annual appraisal of assistants ensuring that each individual has a clear understanding of their role and monitoring the progress of each in this role.
- Enabling a division of responsibilities and clear accountability that ensures each household task is undertaken.
- Supporting assistants to identify training needs, attend and complete training and supporting assistants in their personal growth and development in L'Arche.
- Bringing resolution in conflict situations
- Ensuring celebrations of house members’ birthdays, anniversaries in accordance with house tradition and community norms.
- Maintaining continuity of the life of the house using photographs, digital slides, videos, recording and telling of stories around individuals of significant events and maintaining contact with past house members and friends.
- Encourage a spirit of welcome ensuring regular invitations to other community members, family, neighbours, friends and visitors.
- Ensuring that the house is integrated into the rest of the L'Arche community in the Inverness locality, including those who live in flats.
- Consistently supporting and sustaining people's long term relationships in the community, in their families and with friends and other network groups.

General Duties

- Will be on an on-call rota.
- Ability to work across all sites, supporting other Houses and House Leaders
- Participate in community projects and actively support a spirit and culture of community.
- Welcoming and supporting volunteers to work in the house.
Priorities and responsibilities of this role may vary from time to time as the community's priorities change.




1.  At least two year’s senior experience in social care.

General Skills and attitudes:

2.  Communication: Good verbal communication skills. Good skill in written English.
Good inter-personal skills; and good awareness of how seen by others
Ability to communicate appropriately with all community members, families of people
supported by L’Arche, Committee members; visitors; and also professionals who have a
supportive and scrutiny relationship towards the community.

3.  Teamwork: Experience of working as part of a team. Good organisational skills.
Ability to adapt to new situations.
Capacity to lead a team and supervise others.

4.  Understanding of the standards and requirements of the regulator of the service commissioned (i.e. the Care Inspectorate and NHS Highland).

5.  Commitment to respect the privacy, dignity, independence and rights of people with learning disabilities – and capacity to contribute to direct support and care, and to enable clear communication.

6.  Empathy for the ethos of L’Arche – and open to committing to the role for 2 years.
Ability to act as a role model for others.

7.  Able to deal with stressful situations and act with an objective perspective.

8.  Qualifications: Holder of SVQ3 or equivalent in social care, or capacity to obtain within 12 months (holding the qualification that is specified by SSSC is part of changing any initial temporary SSSC registration-with-conditions to an on-going registration).

9.  Education/Training: required to undertake SVQ3 qualification within first year and willingness to take part in Training and formation in related matters essential.

10.  Values and Attitudes: Committed to the Vision and Values of L'Arche.

11.  Holder of full driving licence and one year’s experience of driving.


- Two or more years’ prior senior experience in social care

- Prior experience in social care with people with learning disabilities

- Prior experience of facilitating groups

- Prior experience of leading a team and supervising others

- Having a breadth of experience and education that contributes to the personal growth and development of community members.

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