- Contact: Human Resources
- Reference: 5578
On-Train - Ticket Examiner
(Job Share 17.5 hours per week)
There's never been a more exciting time to join the railway. We're going through the biggest upgrade to our network since the Victorian Times, while running over 2,300 services every single day. As the 5th largest company in Scotland and nearly 5,000 employees, with us you can develop a career. We are looking for people who are focused on our customers. We want people that are looking for more than a just a job; we want people who are committed to giving Scotland the very best railway it has ever had.
For many passengers you'll be the face of ScotRail that they will remember. So creating a first-class impression, and making them feel safe, secure and welcome, should come as second nature to you. You need an eye for detail when checking and issuing tickets, an organised mind when handling cash and processing card transactions and a level head when patrolling the train and dealing with overcrowding, travel, customer issues and other situations that might unexpectedly arise.
We can't stress enough how important it is that you are a "people person" who can manage all kinds of situations constructively. This role is about delivering quality customer service and thinking clearly on your feet. Act with integrity, at all times to provide helpful solutions to passengers and staff.
The post involves working early and late shifts Monday to Saturday. You may also be asked to work overtime and weekends.
We are looking for candidates who have cash handling and customer facing experience.
Your two week training - which includes induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools to need to master this surprisingly varied and interesting job.
Reference Salary after training is £26,076 per annum (pro-rata). While training it's the equivalent of £17,880 per annum. Contributory final salary pension scheme is available and a further benefit is free and reduced rate rail travel for you and your family, where applicable.
Selection process: Selected candidates will be short-listed and invited to complete on-line assessments. If successful the next stage would be an interview with a local manager. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six month probation period.