Service Designer

Lloyds Banking Group

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End Date

Tuesday 03 March 2020

Salary Range

£32,445 - £36,050

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Injects empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. Develops deep empathy for people, understanding their needs, aspirations and challenges . Shares knowledge & improve design methods as an active member of the Design community

Job Description

We're embarking on an ambitious transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future.

The Business and Commercial Risk Lab within Risk Value Stream has exciting plans for 2020, and we’re looking for passionate and enthusiastic people to help us make our ideas a reality.

You’ll join our diverse, co-located, fun, collaborative team who are passionate about delivering products that improve the experience for LBG colleagues and customers.

So what would you be doing?

You'll help to support the Lab to deliver transformation by using your design thinking approach and visualisation design expertise, contributing to the design and development of new business solutions.

Working collaboratively with teams which are in different stages of the Lloyds product development lifecycle, you'll help bring to life, the work of the Lab in a visual, compelling and engaging way.

You'll also collaborate with teams with different skills, identifying and empathising with the problems that exist within a business system, before building and testing prototypes that are aligned with the Bank’s vision for design.

You'll work alongside a Human Centred Design Business Designer also dedicated to the lab. This role aligned to the One Design approach and method and will offer you the opportunity to work and collaborate with other One Design colleagues supporting the Risk Value Stream.

You'll be responsible for…

Supporting Human-Centered Design activities including user research, analysis, exploration, storytelling, journey-mapping, prototyping, and usability testing

Translating customer/colleague needs, research findings and business requirements into compelling, efficient and usable services

Developing scenarios, sketches and service blueprints that describe end-to-end customer/colleague experience, touch points and back-end service delivery systems

Supporting the facilitation of co-creation activities with internal stakeholders, colleagues and customers as part of the development and design of new services

Providing hands-on support through the end to end journey and help deliver customer & business outcomes

The kind of person we’re looking for:

Will share our passion for understanding user needs and an ability to balance these in the context of wider system and business needs.

Can bring new knowledge to our team and challenge what we do

Will have Design thinking/Service design experience

Will be able to bring complex topics to life in a simple, compelling and engaging way.

Will be skilled in delivering and facilitating workshops on technical topics with a variety of people from different settings and backgrounds

Will bring great communication skills, plus an ability to effectively communicate complex ideas, proposals, issues and implications in a concise way to colleagues at all levels and to a variety of business stakeholders

Will demonstrate a growth mind-set, which drives learning, inquisitiveness, motivation and achievement, and you'll champion customer-centric thinking

What we would also like to see:

Your experience of using Power Point, Indesign, Photoshop to build engaging and compelling visual artefacts

What support will you get and how will your career grow?

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and fulfilling career.

Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.

So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Join our team, we’d love to hear from you... Together we'll make it possible...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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