Customer Service Advisor (Permanent) - REN04930

Renfrewshire Council

  • Location: Paisley
  • £17,793 to £19,710 per annum, GRD
  • Hours: Full Time
  • Contact: Please see description
  • Reference: REN04930


We are looking for a well organised individual within the Adult Services Referral Team to ensure effective customer service is provided to our stakeholders and customers.

Duties for the post include working as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods

Duties will also include processing manual and computerised, client and service information; producing and analysing reports; document production including typing letters & reports; processing purchase orders.

Due to the nature of this role it is essential that you have effective customer care and organisational skills and a flexible approach, as well as effective communication skills as you will be liaising regularly with other Council staff and stakeholders.

It is essential that you have experience of working in a customer service role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Excel and databases. It is also essential that you have the ability to work as part of a team and on your own initiative, work to deadlines and quality standards as well as being self-motivated and resilient when handling some challenging and vulnerable client groups.

It is desirable that you have knowledge of procurement systems (PECOS) as well as AIS and Info@Work. It is desirable you have an SVQ Level 2 in Customer Care or equivalent.

If successful you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit

Closing Date - Wednesday 26 February 2020.

Applications must be made online at

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