Conduct Manager – CBBR, Product Transformation & Design

Lloyds Banking Group

  • Contact: Human Resources
  • Reference: 035368

End Date

Thursday 26 March 2020

Salary Range

£54,342 - £60,380

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary


Job Description

An opportunity has arisen to join our Commercial Banking Business Risk (CBBR) Conduct team. The continued regulatory focus on Conduct across the Banking industry makes this an exciting time to join this high profile team and to contribute to the Group vision to be the best bank for customers.

The CBBR team enables LBG Commercial Banking (CB) to achieve its capital efficiency and profitability targets within a strong, client-aware control environment. As a first line Risk Function, we proactively partner the business to build and maintain a robust control framework that supports business growth and enables quality client service, focusing on operational risk and fraud and financial crime. The function seeks to keep the Commercial Banking division, and our clients, safe.

The Conduct team is a "hub" for all Divisional Commercial Banking Conduct activity, working in partnership to create, manage and drive a bespoke Commercial Banking agenda within a business as usual environment. The team are Conduct specialists who work closely with all business areas across CB to establish, maintain and evidence a strong conduct control framework.

As the Conduct Manager you'll champion a strong control and compliance culture by demonstrating a sound understanding of risk frameworks and proactively handling conduct risk.

The role will require you to support delivery and leadership of Conduct initiatives to plan, whilst influencing simplification, to ensure safer, simpler and more efficient client experience.

Key Accountabilities:

  • Accountable for the creation and delivery of a strong and compelling Conduct vision for Commercial Banking. Pro-actively influence business led delivery plans to achieve our Conduct aspirations.

  • Act as a bridge between the business, Risk Advisory, and the wider Group, whist ensuring Conduct activity is aligned with Group strategy and evolving FCA requirements.

  • Influence CB wide conduct plans, by driving understanding of the current residual and horizon risk landscape and by coordinating the underlying BUs to deliver local actions as appropriate.

  • Coordination, reporting and governance of Conduct appetite and related risk metrics

  • Support the Development, implementation and monitoring of appropriate controls for the management of Conduct

Essential Technical Skills Required:

  • Develop a comprehensive knowledge of the aims and structures of the Customer Treatment Policy, and cultural agenda of LBG and Commercial Banking.

  • Evaluate industry wide emerging trends and threats through internal and external publications.

  • Strong partner management skills in order to influence conduct related initiatives, and, contribute to strategic direction and thought leadership of Conduct within Commercial Banking.

  • Strong ability to utilize a wide range of analytical tools and techniques, supported by relevant experience, to make clear recommendations and provide solutions to business needs.

  • Good general understanding of risk reporting and governance alongside strong data analytical skills

Essential Control Skills Required:

  • Good knowledge of regulatory and related conduct requirements

  • Able to influence and challenge management to achieve effective governance and sound control frameworks.

In return for your expertise, you'll receive:

  • Competitive base salary (£54,342 - £63,398 per annum)
  • Discretionary Performance Share Award
  • Generous pension contribution
  • A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
  • Private health cover
  • Access to share schemes
  • 30 days holiday plus bank holidays

So if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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