Customer Service Officer - John Gray Centre, Haddington - EAL04791

East Lothian Council

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Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.

Days and Hours of Work:
Monday - Friday, 09.00-17.00
To start ASAP

The post holder would be expected to work in the evenings and/or at the weekends from time to time and may require to take it in turn to be on call at the weekend.

The John Gray Centre opened in March 2010 gaining a 5 star grading from Visit Scotland shortly thereafter.
The John Gray Centre brings together East Lothian Council’s Archaeology, Museum, Archive and Local History Services, alongside Haddington’s branch library. The Centre is the result of a long-standing commitment by the Council to inspire the people of East Lothian to explore and engage with the history of their communities, environment and families by enhancing and further developing East Lothian Council’s heritage services.

The Library is the busiest of East Lothian’s 12 public libraries and is open 7 days per week. A variety of groups meet in the library, from clubs for children such as the Lego and Code club to an adult craft group and the Active Memories group. Haddington is an area of substantial growth and will have a new primary school opening soon. The successful candidate will be expected to reinforce and develop links with local schools and within the community.

As well as having responsibility for the branch library the successful candidate will work with colleagues at Library HQ on stock selection, maintenance and policy and will oversee the operation of Ormiston Library.

Job Details

To supervise an Area Team of staff responsible for the delivery of front line customer and library services.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The East Lothian Way
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications

Essential: Educated to HNC or SVQ Level 3 in relevant discipline and/or able to demonstrate
equivalent knowledge, skills and competencies gained through relevant experience.

Will be required to undertake study to achieve Customer Service Professional Qualification
Award and/or Certificate level qualification within 2 years of appointment to post.

PVG Membership
This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UKwebsite.

Additional Information

For additional East Lothian Council employment information please click on the following link: 

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: we do not accept CV's. There is no function to allow you to upload a CV to MyJobScotland and we do not accept CV's by post or email. All our vacancies must be applied for by completing the on-line application form.

Applications must be made online at

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