IT Support Officer

NHS Scotland
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Based within Argyll & Bute HSCP, Lochgilphead, the IT Support Officer  is responsible for the provision of IT support services for the whole of the HSCP hospital campuses and other community bases within the HSCP and the GP practices. To provide specialist  expert IT support for the dental service and other members of the IT support Team. This includes sites on the islands of Islay, Mull, Bute, Jura, Coll, Colonsay & Tiree. On occasions the postholder is called upon to supplement resources in other localities within the Argyll & Bute HSCP.

The eHealth IT service in this locality comprises several hundred PCs mainly running Microsoft Windows WIN10 with associated user authentication, file & print and application support servers running Microsoft Windows 2012\2016 Server. Each site has a local area network connecting to the NHS wide area network either via a locally managed firewall or routers managed under contract.

Candidates should be educated to degree/HND or equivalent level and have at least one year experience in a similar role. Experience of the Microsoft Windows Server 2012 (Active Directory) and desktop environments is essential. Experience of current Microsoft Office applications and their delivery/support is also required. A thorough understanding of TCP/IP networking is essential.

Good communication skills are essential both in dealing with demanding users and in advising users of all levels in terms of use of IT services or in meeting new requirements.

A considerable amount of travelling around the Argyll & Bute HSCP is necessary to carry out the duties associated with this post although use of pool cars is frequently possible.

Informal enquiries to: Stephen Morrow, Deputy Head of eHealth HSCP (stephen.morrow@nhs.net)  

Tel No (Office) 01436 655021 (Mobile) 07920 265 044  

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