Housing Assistant, Letham Area Office - PKC07611

Perth & Kinross Council


£20,872 to £23,143 per annum TAS4 Full Time Contact: Please see description Reference: PKC07611

Job Description

Housing Assistant, Letham Area Office PKC07611
£20,872 - £23,143
Tweedsmuir Road, Perth PH1 2HJ
The role is varied and busy, providing front line response and support to customers and colleagues within our Letham Locality Housing Team and across other Council services and external agencies. The role is predominantly office based but there is a requirement to visit and meet with tenants in their own homes and out in the community either lone working or jointly with colleagues. You will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc. This role includes provision of reception services and operating a cash collection service where applicable. There is also an expectation the Housing Assistant will provide advice and assistance in relation to housing options, rent arrears, debt management etc. The Housing Assistant will have direct involvement in terminating and letting tenancies, voids and arrears management, low level complaint handling to maintain and improve tenancy sustainment.

The Individual

You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise. You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing and adapting your communications approach where necessary. You must be competent in the use of all Microsoft packages, but specifically Word, Outlook and Excel and be digitally competent and comfortable in learning new systems. You must be able to work well within a team environment, but also using your own initiative and able to seek solutions to problems. You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation. You must have a driving licence, access to a vehicle and CIH Level 3 Certificate/Diploma in Housing Practice or National Homepoint Standard Level 2 - or be willing to work towards this.
For further information please contact caclark@pkc.gov.uk
When completing your application for this post, please ensure you provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.
Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.
A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
Find out more about working for Perth & Kinross Council  and living in one of the most scenic areas of Scotland here.

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