What is the role?
The Information and Advice Hub offers free, impartial and confidential advice services to residents across South Ayrshire. Working in this role you need to be completely customer focussed and have the ability to offer advice and information on welfare benefits and money/debt advice.
You will deal with enquiries from customers who telephone, email, video call and provide face to face support as appropriate. Based in the community, there are 3 roles within Ayr, Troon & Girvan* and the surrounding villages, providing in school support and preventative debt advice and welfare rights programmes to pupils, teachers and parents/carers. You will also work with community groups and partner agencies, attending support groups and meetings as required to provide money and welfare benefits advice to residents within the locality you are allocated.
To succeed you need to demonstrate your experience of delivering welfare benefits and/or money advice & debt advice, you will be flexible to meet the changing needs of the service and have the drive to assist with meeting the Council Commitment of reducing poverty and disadvantage.
We are particularly interested in candidates who have experience of working in a similar role, can demonstrate skills in handling complex customer enquiries face to face and by phone and have experience of working ICT systems. Full training will be provided. For more information please visit:
*Depending on Covid restrictions there may be a requirement to work from home on occasion
Please click on the option to download additional information on this vacancy to access the Job Description.
The Grade of this post is Grade 2 / Level 8, the hourly rate is from £16.03 to £17.55 and the annual salary is from £29,255 to £32,029. Please note these posts are temporary until March 2023.
This post is considered to be Regulated Work with children and protected adults as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly the preferred candidate will be required to become a member of the PVG Scheme, or undergo a PVG Scheme update if already a Scheme member, prior to any formal offer of employment being made. If you wish further information on the PVG Scheme you can visit the Disclosure Scotland website at www.disclosurescotland.co.uk.
Please note you may be required to meet the PVG Costs.
Closing date for applications is 3 August 2021.
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