Job Description :
Job Title: Customer Supply Executive
Contract Term: Permanent
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
As the leading beverage alcohol company in every region of the world, we’re proud to be the custodians of globally-recognised names such as Baileys, Guinness, Smirnoff, and Johnnie Walker. Join us and help secure the future success of some of the world’s most iconic brands. In Global Business Services our teams help each and every Diageo colleague across 180 countries to do their best possible work. Striving to make things easier for the rest of our teams, their roles could involve anything from financial controllership to statutory compliance, general accounting or business intelligence and analytics. There’s a wide range of roles and projects to get involved with, and the chance to be part of a truly global operation – we have 1,600 experts, working out of locations including Budapest, Bogota, Manila and Bengaluru. At Diageo, we’re united by our purpose of celebrating life, every day, everywhere. If you share our passion and want to make a positive impact across our business, there’s a rewarding career here for you.
About the Role
Scope of the Role
The OTC (order to cash) Process is responsible for dealing with 19,000 customers and 440 market contacts, split over 5 continents, delivering 24-hour service in 3 shifts.
Capturing 192,000 orders and delivering 480,000 billing documents, while executing 264,000 Direct Debits per year the OTC Process in GBO (Global Business Operations) collects an average of 6 billion GBP per annum from Diageo customers.
The OTC Process serves around 25 markets, Diageo units or Hubs.
Most of these are European with each an individual trading structure and culture and currently in a competitive economic environment. Markets like GB, North-America and Germany are key contributors to overall Diageo performance.
The GT Primary Distribution area is a fast-developing area in Diageo.
The growth trend is continuous and dynamic – the GBO Teams play a key role in supporting the Sales and Financial agenda of this dynamic growth.
Diageo GT (Global Travel) is an agile, fast-paced, international business and one of Diageo’s fastest-growing units. Operating in 28 countries and serving 180 markets, this is a geographically diverse business.
Purpose of the Role
The Customer Supply Executive (providing service to the Primary Distribution Global Travel - 3rd party customers) reports to the Customer Supply Team Leader and is a member of a team of 9. The GT Customer Supply Team is responsible for the Supply Chain processes for the markets supplied, forecasting, troubleshooting customer relations, issue resolution.
The Customer Supply Executive has the following responsibilities:
Maximizing sales by order management
Providing a High-Quality Customer Service to agreed service standards
Managing promotional and malt stock allocations
Continuously improving customer service levels in co-operation with Commercials, Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment
KPI delivery in the area of AOT, OEA, OTIF
Being responsible for proper communication between Diageo and customers
Strong customer service attitude
Good analytical skills
Strong interpersonal and communication skills
Good problem-solving skills
Is a good team player
Outlook end Excel knowledge
Customer Service experience (or related areas)
PC and System skills (SAP knowledge – not a must, XLS, Word)
Benefits of working here
Unique Family Leave opportunity
We work without border - you will work with people from all over the world
You will deal with world class brand portfolio
Wide variety of thematic events, afterwork activities organized by employee communities
Product Allowance to purchase company products from the staff shop
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Character Is Everything
Worker Type :Regular
Additional Locations :
Job Posting Start Date :2021-07-20-07:00