Receptionist & Host

Woodlands, Glencoe

Posted

£20,000 to £22,000 per annum Full Time Permanent Contact: Katie Worsdall Reference: Receptionist & Host

About the role:

Days will pass quickly as you help and assist visitors across all areas of our business, but in particular:

  • Answering guest questions and queries (both in person, email and over the phone).
  • Supporting guests – whether in accommodation or activities – to help them have a fun, memorable time.
  • Managing our online booking/reservation systems to maximise revenue and ensure efficient operations.
  • Responding to reviews on Google/TripAdvisor/Facebook.
  • Working closely with the Housekeeping team to make sure they are organised and have everything they need to complete their day.
  • We're a small close-knit team and we work hard so your days will certainly be varied, busy and never boring!

The perfect candidate:

  • Has high levels of energy and enthusiasm and truly enjoys working with the public. Moves fast and is quick witted.
  • Presents themselves well and has a friendly/approachable attitude.
  • Can easily engage/chat with customers and understands the importance of great customer service.
  • Fits well into a closely-knit team and is happy to take on large amounts of responsibility.
  • Has excellent organisational, administration and computing skills, and can work well with email, telephone, calendars, word documents, spreadsheets etc.
  • Has strong experience in customer-facing roles.

Shifts: 

  • Five days per week
  • Weekdays / Weekends 
  • Our usual working day is 9am - 5pm

Salary: 

  • £20,000 - £22,000 per annum

We are recruiting for a full-time, year-round role. Part-time jobs are available, too – just let us know, please, when applying.

 

 

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