Back of House Lead



Full Time Contract Contact: Aimee Scott Reference: JR1050057

Brand Home Back of House Lead  

Dalwhinnie Visitors Centre

12 Month Fixed Term Contract

Full-Time - Annualised Hours  

Closing Date - 26th September 2021


About Us?? 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across?each and every?one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our?character?and our products, help us continue the story and build a great career in the process.?? ? 

Feel inspired? Then this may be the opportunity for you.?? 

About the Role?? ? 

We have an outstanding opportunity to join our hardworking team at our Dalwhinnie Visitor Center as a Brand Home Back of House Lead.  

As a Back of House Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll be required to take on duty management responsibilities and will lead all aspects of Brand Home compliance, facilities and contractor management and ensure that Health and Safety standards are met at all times.

You’ll be required to be part of the on-call duty management team covering both the Brand Home and the Distillery and will be responsible for ensuring all facilities and operational management. Our Brand Homes showcase to the public who we are and what we do. You'll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences. 

As well as providing collaborative support to the Regional Brand Home Manager with operational and facility management activities, you'll act as Operational Supervisor and will be responsible for the opening and closing of the Brand Home, handling both the safe and till for banking purposes as well as being responsible for stock control.  

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.  

Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition. 

Please note this is a fixed term full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments. 


About You 

We’re looking for people with character: driven, resilient and forward-thinking.  Are you passionate about customer service and driving excellence within your team?  We certainly hope so!  

Along with experience of Health and Safety and facility management, we’re looking for someone with experience encouraging outstanding teams to deliver whilst ensuring excellent customer service. You'll be process driven with the ability to identify key risk factors and eager to lead projects, putting forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home. 

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key stakeholders. 

You’ll be experienced working towards targets and have the ambition to achieve vital targets whilst subsequently encouraging the team daily to work towards these targets.   

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not crucial.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 



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