Support Team Lead

RASASH (Rape and Sexual Abuse Service Highland)


Online interview Immediate start Charity Inverness
An employer`s pension contribution of 6% is payable Part Time Permanent Contact: Gwen Harrison Reference: STL0921

Job Title:Support Team Lead
Salary:£25,581 (FTE £31,976)
Hours: 28 hours per week

Length of Appointment: Permanent but as with all RASASH posts subject to continued funding.

Holiday Entitlement: 30 days annual leave and 12 days public holidays (FTE)

Pension Entitlement: An employer’s contribution of 6% is payable.
Responsible To: RASASH Manager

Location: Currently home based due to COVID restrictions, normally                                                              based at RASASH Premises in Inverness. There may be                                                                  occasional travel for meetings or training.

Support and supervision:External supervision provided. 
                                    Internal supervision provided.

The Role

We believe that our feminist structure and feminist management play an important part in facilitating the process of women working together by supporting the team to engage in feminist analysis, critical reflection, and mutual learning. This includes creating and holding a space for workers to challenge ways of working, providing avenues to discuss the use of power, and facilitating cooperative, collaborative, and transparent decision-making processes. The Support Team Lead will be very much embedded within the Support Team and will nurture and support this way of working. 

We believe it is crucial to strive to act with respect, kindness, and courage so that we can create a safe space to constructively challenge as well as support each other and use that challenge as an opportunity to learn and develop and thus provide the best possible support to survivors.


  • Overall Job Purpose
    Lead, manage and develop the provision of an effective support service, and provide person-centred, trauma informed, therapeutic emotional support to survivors of sexual violence in Highland.


 Main Duties and Responsibilities

Lead & Manage the Support Service

  • Lead and line manage support workers.
  • Alongside the Outreach Support Coordinator, support the line management of the support volunteers.
  • Co-ordinate and manage the delivery of the support service to individuals who have experienced sexual violence.
  • Ensure the service is delivered within the framework of agreed support & advocacy practice, standards, policies, and procedures.
  • Ensure the regular review of all support practices, policies, and procedures, agreeing changes with the RASASH manager and Board of Trustees as appropriate.
  • Ensure the CPD needs of all support staff are identified, highlighted and met and maintain an accurate record.
  • Chairing meetings and case discussions as required and ensuring all agreed actions are undertaken timeously.
  • Coordination and allocation of referrals and oversight of any waiting list.
  • With the Manager, advertise and recruit new staff as appropriate.
  • Alongside the Outreach Coordinator and Advocacy Team Lead, ensure all new support and advocacy staff and support volunteers are inducted according to RASASH policy and have timeous access to the full support & advocacy training programme.
  • Ensure the provision of management support and external supervision for all support staff.
  • As part of the management team, undertake one of the organizational child protection and vulnerable adults lead officer roles.
  • Oversee appropriate use of database to record survivor data and provide data reports where required.
  • Deputise for the RASASH Manager in either emergency situations if they arise or as pre agreed for periods of leave.

Provide Support to Survivors

  • Carry a caseload (average 6 survivors at any one time) and provide sensitive, safe and responsive emotional support to survivors, and non-offending family and friends
    Record all information pertaining to RASASH’s support services accurately and appropriately in line with RASASH' s support service information recording and Data Protection systems.
    Staff the support line when required

Planning Monitoring & Development of the Support & Advocacy Service

  • Ensure service user involvement and evaluation and outcomes monitoring informs the development of the service and establishing & maintaining other systems to involve service users in the planning, delivery and evaluation of RASASH’s services and projects as appropriate.
  • Prepare service monitoring/evaluation reports for funders, the Board of Trustees and others as appropriate.
  • Oversee the development and review of appropriate support tools and resources for survivors.
  • With the support of the admin/finance worker and manager, contribute to the preparation of accurate financial monitoring reports for funders and the Board of Trustees.
  • With the manager, agree plans for service development, identify possible funders and prepare funding applications.
  • Lead on the agreed development of support services, such as a new group work programme.
  • Identify and organise team training opportunities within agreed budgets.
  • Oversee the development and maintenance of systems to record and report quantitative and qualitative information on activity and impact.
  • Alongside the Prevention Worker, oversee the development projects undertaken by the support and advocacy staff.

Supervision, Support and Development

  • Attend regular team meetings.
  • Provide regular and structured support and supervision to staff.
  • Conduct annual appraisals.
  • Ensure accurate records of supervision, training and appraisals are kept.
  • Attend regular management supervision meetings.
  • Attend training as required.
  • Report on service provision and developments of the service to the Manager and Board of Trustees as appropriate.
  • Keep updated on any changes to legislation and/or core policies and procedures (e.g. Child protection/disclosure, vulnerable adults etc).
  • Facilitate / support development and delivery of volunteer/staff training.

Service Standards and Service Development

  • Support the implementation of RCS National Service Standards and RASASH Service Standards.
  • Regular liaison with the Manager to assess current provision, identify gaps and develop service provision to more effectively meet the needs of survivors.
  • Input to staff / board development days


  • Ensure that the development and delivery of support and advocacy recognises the additional barriers and inequalities faced by survivors of sexual violence from marginalised groups and communities and strives to always promote inclusive and anti-discriminatory practice across all aspects of the service.
  • Work in accordance with RASASH policy on Equality and Diversity Opportunities.
  • Facilitate the development and implementation of policies which are inclusive to all.

Flexibility in working hours is required. This job description is not exhaustive and, following consultation, the post holder may be required to fulfil other responsibilities and tasks.

An enhanced disclosure will be required for the post

Only women need apply under Schedule 9, Part 1 of the Equality Act 2010

Support Team Lead Person specification

Knowledge and Understanding


  • A clear understanding of the nature and consequences of sexual violence and a gendered analysis of its forms and function in society
  • Wholehearted and active commitment to the feminist principles underlying the Rape Crisis movement including an understanding of the principles and practice of feminist leadership and governance
  • An understanding and commitment to the values and the work of RASASH
  • Recognition of the importance of organisational, macro and micro care and a commitment to nurturing this across the team
  • Commitment to supporting and nurturing personal and professional development across the team
  • Ongoing commitment to the provision of high-quality support practice
  • Understanding and knowledge of developing and/or implementing child protection/adult protection/safeguarding policies
  • Understanding of the challenges of delivering a service pan Highland


  • Some knowledge of Scottish legislation, policy and government strategy in relation to gender-based violence
  • Understanding of LGBT, race and culture, disability and links with sexual violence and gender identity



  • Experience of providing emotional and practical support and information
  • Experience of working in a person centred way
  • Experience of providing high quality therapeutic support to survivors of sexual violence and / or people impacted by trauma
  • Experience in the line management of staff and / or volunteers
  • Experience of delivering training
  • Demonstrates a resilient approach to workplace and has clear strategies for managing self


  • Experience of staff recruitment and recruitment of unpaid volunteers
  • Experience of working with people who self-harm
  • Experience of working with people who express suicidal intention
  • Experience of developing new services and/or projects
  • Experience in writing funding applications
  • Experience of service user involvement and participation
  • Experienced in developing training
  • Experience in database use both recording and producing reports

Skills and Abilities


  • An ability to maintain and develop excellent working relationships with partner organisations
  • Able to analyse information (quantitative and qualitative) to monitor progress and evaluate service quality and impact
  • Administrative, organisational and numeracy skills
  • Perparing reports for different audiences
  • Skilled in the use of a variety of IT applications including spreadsheets & databases
  • Excellent interpersonal and a principled approach to managing priorities


  • Competent in computer use including video calls and different communication platforms



  • RASASH/RCS network trained
  • Violence against women / gender-based violence training



  • Commitment to equality & diversity and anti-discriminatory practice
  • Must be able to work flexibly (including occasional evenings and weekends) to meet the needs of the service
  • High degree of self-motivation / initiative



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