Support Assistant - MID03923

Midlothian Council


£19,987 to £20,888 per annum Grade 2 Part Time Contact: Please see description Reference: MID03923

Job Description


We are seeking to recruit a Support Assistant position within the Operational Support team in Business Services.

Reporting to a team leader, you will work within a team which provides administrative support for various services within the Council including Environmental Health and Healthy Living Services.

The successful applicant will be required to carry out support duties to provide a customer focussed and effective service.

Duties will include dealing with queries for Council services by email or over the telephone, processing invoices, processing of data and updating Council systems.

Some practical experience or demonstration of competency in the use of spreadsheets, word processing and standard PC software packages is also essential.

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent is essential. (SVQ 2 or equivalent is an acceptable alternative). 

Demonstrable competency in keyboard and clerical skills are also required; SVQ 2 or equivalent is an acceptable alternative.

Experience in a similar office environment, with a working knowledge of modern office equipment is desirable.

CLOSING DATE: Sunday 26 September 2021

INTERVIEW DATE: 21 October 2021


Position Title: Support Assistant         
Position Number: N363
Directorate: Place        
Location: Midlothian House                
Contract Status: Permanent     
Hours of Work: 27.50 
Working Pattern: Monday – Friday 5.5 hours per day         
Weeks per year: 52    

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 27.5 hours over 52 weeks per year the minimum actual salary for this position is £15,267.87 per annum. 


Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a basic/standard/enhanced disclosure check for all employees who can access official information. The fee for this PSN Disclosure check is £25 and the successful candidate will be required to re-pay to the Council the fee through payroll deduction.

The Individual

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

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