Customer Service Assistant, Aberdeen

Northlink Ferries


Full Time Permanent Contact: Cheryl Kelday

Location: NorthLink Ferries, Ferry Terminal Bldg, Jamieson’s Quay, Aberdeen AB11 5NP
Working Week: Average up to 35 hours a week, working shift patterns
Salary: £17,700 per annum plus benefits

We have an opportunity for a Customer Service Assistant, who will provide an excellent first point of contact with customers either via telephone, face to face or electronic methods, within one of Transport’s flagship contracts.

As a Customer Service Assistant, you will look to support all customers at the terminal, including with the taking and handling of payments, manage customer enquiries and bookings and also look to use the NorthLink Ferries booking system.

What you need to do the job:
This is an opportunity for an individual who has excellent customer services experience and a natural communicator. The successful candidate must show a natural drive to deliver a good customer experience as well as having a good knowledge of IT.

As a key part of the customer facing Serco and Northlink Ferries team, you will also be provided to promote our values and vision at all time.

To apply
Please visit the careers page on the Serco website. The job Reference number is: 158281

The postholder will also ideally have previous experience within a customer services environment, with a good level of education (especially Maths and English).

Experience within a customer facing role is not essential, but highly desirable with this opportunity.

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