First Contact Adviser

The Moray Council

Posted

£19,490 to £21,281 per annum Full Time Contact: Human Resources Reference: MOR06273

Job Description

To represent the Community Care Team in the provision of comprehensive front line information, action and advice service in a professional and courteous manner.

 

Requirements

To work in partnership to promote information and access to community services and resources that are available for everyone.
To listen and advise people and to identify how they want to live their life, the difficulties they are having and what would make a positive difference.
Liaise with and advise Community Care Staff in regards to clients, verifying and gathering information for assessment or reviews.
Accurate recording of care services entered on Carefirst and ELMS IT systems.
Use of various IT systems.
Participate in team meetings, attend supervision sessions and participate in ERDP.
Deal with challenging relationships and environment.
Main source of Tier 1 provision of community care to members of the public.
Using judgement and discretion daily regarding the level of response to any situation. Health & Safety.

 

The Individual

Experience /Training in Local Government.
Knowledge of Local Authority policies in relation to Community Care.
Significant experience dealing with people both in person and on the telephone Experience of data inputting
4 SQA standard grades or equivalent at level 3 or above inc English & Maths/Arithmetic Knowledge and experience of Microsoft office packages, including Excel and Access. Effective verbal and written communication skills.
To be able to work under pressure & prioritise own workload.
Be able to exercise own initiative and make decisions.
A flexible and adaptable approach to meet changing service requirements.
Strong customer care skills
Capable of developing efficient and effective office systems.
Attention to detail
Ability to work as part of a team.
Ability to deal confidently and sympathetically with people who may not agree with decisions and policies.
Ability to use discretion and adopt a calm approach.
Willingness to accept direction/delegation.
Appreciation, acceptance of and commitment to the importance of confidentiality. Ability to work in an open plan office.
Ability to work in different offices dependent on service requirements.
Ability to work flexibly to meet demands of service

Temporary up to 31 March 2022

Closing Date:  19 October 2021
Starting Salary: £19,490 (pro rata)
£10.34 per hour
36.25 hours per week

Interview Date: tbc

For further information, contact Emma Gormley, Access Care Team Manager on 07800 670613

 

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