Senior Customer Service Advisor (3) (19/318) (19/319) (19/320)
Annandale & Eskdale
£20,874 - £22,488
Are you energetic, enthusiastic and committed to delivering excellent customer service?
These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.
The role involves a combination of delivering services to customers while also supporting and supervising an onsite staff team.
In a typical day you’ll transition between delivering services direct to customers to conducting health and safety audits and meeting with staff. So, if you love a challenge and variety in your day we want to hear from you.
If you can see yourself at the heart of a community supporting people through the best and worst life events we want to hear from you.
If you can see yourself leading a high-performing onsite team and encouraging them to develop and grow then we want to hear from you.
Ideally you’ll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively.
You’ll have experience working face to face with customers as well as practical knowledge of supervising staff teams.
Some evening/weekend working will be required and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.
In return we’ll provide you with all training necessary to fulfil the role and an opportunity to make a difference in your community.
A current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.
This post is subject to candidate vetting through Disclosure Scotland.
For further information please contact:
Jason Ward, Customer Excellence Team Leader
030 33 33 3000