Service Desk Technician X2

Midlothian Council

Posted

£24,157 to £26,392 per annum Full Time Contact: Human Resources Reference: MID03998

Job Description

Position Title:  Service Technician 

Location:  Dalkeith

Contract Status: Permanent

Salary: £24,157.25 - £26,392.64

 

You will be part of a team providing onsite and remote technical support for the Windows Desktop environment in both the Corporate and Education environments. Technologies supported include Windows 10, Active Directory and Mobile Technologies. You will offer the highest levels of service across a range of Services and will be expected to contribute to the delivery of an excellent ICT support service. This post is within the Service Desk Team based in Midlothian House in Dalkeith.

 

If you are innovative and enjoy working and supporting new technology solutions then you could be exactly what we are looking for, especially if you are Customer focused and like to get things done.

This is an excellent opportunity to gain high level technical support experience in an exciting, dynamic and changing environment. The successful applicant will be supported and developed in line with the changing demands of the organisation.

 

Knowledge, Experience and skill set required

 

  • You must have an HNC in Information Technology or at least 2 years equivalent experience in an IT support role.
  • Excellent customer care and communication skills.
  • A strong knowledge of Windows 10 and Microsoft Office applications.
  • A working knowledge of Active Directory, SCCM and System deployment.
  • Superb desktop and laptop hardware break fix knowledge and fault finding.
  • Knowledge of ITIL process and procedures (ITIL certification would be an advantage).
  • It is essential that you have a full driving license.

What you will get in return

  • Along with a competitive salary, you will have the opportunity to work in an exciting and dynamic environment.
  • Flexible working hours.
  • Generous annual leave and public holiday entitlement.
  • Access to the Local Government Pension scheme.
  • Excellent career development and training opportunities.

 

The post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007.  Therefore, it is an offence to apply if you are barred from working with children.

Successful candidates will require PVG Scheme membership for Regulated work with Children.  You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.

For further information on the PVG Scheme please visit https://www.mygov.scot/organisations/disclosure-scotland/

Closing Date: Sunday 31st October 2021

Job advert

Position Title: Service Desk Support Technician X2
Position Number: New
Directorate: Place
Location: Midlothian House
Contract Status: Permanent 
Hours of Work: 36
Working Pattern: Monday – Friday (Flexible)
Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year, the minimum actual salary for this position is £24,157.25 per annum.

Requirements

This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. 

Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. 

For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Additional information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

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