Customer CTO



Full Time Contact: Human Resources Reference: 143506

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Customer CTO is the most senior technical customer focused role for BT Global Services reporting to CTO Chapter lead of BT Global.  The Customer CTO will look forward, define and drive the contribution that technology can make to GS’s customers’ objectives.  This role will support account teams achieve £100m + revenue though new business and securing re-signs.


You'll have the following responsibilities

Customer Engagement & bids

  • To operate as a trusted technology advisor at board level across a range of major global companies on behalf of BT
  • Ensuring technologies are used efficiently, profitably and securely
  • Provide and manage pre-bid support, coordinating BT technology resources to provide innovation input to bids as appropriate and work to engage solutions design teams at the earliest opportunity.
  • Manage a matrix team that supports pre- sales bids by underpinning existing or new MNS contract revenue and margin by driving technical leadership required into bid support
  • Shape the technical strategy for the bid team who support technical insight and pricing for Global Services bids 


  • To work with client programme sponsors and business unit MDs to develop and manage customer relationships as a thought leader.   
  • Support our sales teams to win better business through our technology vision and leadership and ensure learnings are feedback into the next design of our portfolio. 
  • Contribute to our technology strategy across Global. 
  • Lead enterprise solution thinking.  Addressing the various tower specialist teams and focusing ensuring total solution interoperability.
  • Develops new methodologies and new propositions themes for portfolio and platform community based on direct customer insights
  • Innovation/Voice of the customer capturing and defining the future needs of Global Services customers and best practice experience from outside BT inc technology partners and peers


  • To build strong relationships with key stakeholders in the BT Lines of Business, to ensure innovation activities align with other customer initiatives and support BTs product and service portfolio. 
  • Resolve high levels of ambiguity when dealing with emerging business strategy within BT and externally with BT Global customers   
  • Capable of speaking at external conferences or events on specific specialist topics. 
  • Present and write external reports, strategies and plans
  • Represent BT Global’s on industry forums
  • Downstream best practice. Roadmaps, Blueprints, Solution hub mentorship. Leadership also involves not being a cost of failure and holding the business accountable to change and improve.

 Business Impact: 

  • Provide the winning solutions and thought leadership that allows BT to grow profitable sustainable growth. 
  • Operates at Board level and builds trusted strong and influential relationships at this level.
  • Is recognised the by client and business unit as a sector or subject matter expert.
  • Drive our customer’s success by applying BT thought leadership to their challenge/opportunity areas and ensuring consequential enhancement of the BT brand.
  • Support bids for new business and resign to achieve a positive outcome for BT by adding/developing technology roadmap input.


You'll have the following skills & experience

  • Design skills for Network Enterprise Infrastructure
  • Top Infrastructure vendor technology design skills CCIE etc.
  • Proven track record in engaging with senior (CxO) level, BT and customer representatives.
  • Broad understanding of business operations and environments across a range of industry sectors. 
  • Strong technical understanding across a range of technologies to evaluate their potential use against customer need and opportunities
  • Usually qualified to degree preferably with an Engineering background.
  • Has significant customer facing business experience from engineering to C-level
  • Has demonstrable ability to innovate in a business context
  • Experience in successfully delivering significant internal or external transformation and innovation programmes.
  • Experience in consulting and workshop facilitation to derive customer requirements
  • Experienced in selling complex solutions in multiple customer verticals
  • Deep experience in the customer infrastructure solution design
  • Proven track record in engaging with senior (CxO) level, BT and customer representatives.




At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.



About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.


We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.


So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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