Compliance Supervisor

Sodexo

Posted

From £23,000 per annum Full Time Contact: Human Resources Reference: SDX/TP/718654/74621

Job Introduction

  • Reports directly to the Cleaning Services Manager.
  • To supervise all services within the cleaning operational business area as defined in the Organisational Chart.
  • To support the Cleaning Services Manager to ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area.
  • To supervise all aspects of performance of an assigned group of direct reports.

Role Responsibility

Context:

  • Comply with all Sodexo company policies/procedures.
  • Comply with all legislative requirements.
  • Adhere to any local client site rules and regulations.
  • Role model safe behaviour.
  • Unsociable hours in line with business requirements maybe required.
  • Flexibility on work schedule and location maybe required.
  • Weekend working is a requirement of the role, working 2 out of weekends on a rota basis.

Main Assignments:

  • To assist the Cleaning Manager with the day-to-day operations and organisation of the region and designated sites, as defined in the Organisational Structure.
  • To ensure that all areas are monitored and maintained in accordance with HSWA and COSHH regulations.
  • To assist in the control of all chemicals and equipment in line with HSWA and COSHH regulations.
  • To assist the Cleaning Manager with the Company Quality Assurance Audit as specified for their designated sites in line with the predetermined Audit Schedule.
  • To assist the Cleaning Manager with the Health and Safety Walks within the region, as specified for their designated sites in line with the predetermined Health and Safety Walk Schedule.
  • To assist the Cleaning Manager with Health and Safety Compliance, including Health and Safety Files, COSHH Files and Risk Assessment Files.
  • To manage all team members at stations defined within the cleaning structure.
  • To manage all Bunzl requests and ensure that stock ordering is completed and that sites have sufficient stock in place, are not stock piling and that they have the correct equipment to carry out their role.
  • To ensure all employees are trained in Health and Safety and Great Training and a training schedule is in place for the region.
  • To manage all specialist cleaning at all Custody, Forensic and Medical sites at stations defined within the cleaning structure.
  • To ensure that all team members are fully trained in specialist cleaning and all associated compliance paperwork is being maintained across these sites.
  • To manage and supervise the larger police buildings identified within the cleaning structure including those who are on a 6/7 Day cleaning standard.
  • To manage the Mail Room Service within Fettes HQ and to cover the Mail Room when the current team member is on Annual Leave or absent from the company.
  • To work alongside the Regional Supervisor for the region to ensure that Annual Leave and absences are covered.
  • To work alongside the Regional Supervisor for the region to ensure that the Kronos system is accurately capturing the hours delivery and absences for the designated sites.
  • To ensure that Team Briefings/Company Updates are communicated out in a timely manner.
  • To develop one’s own skills and knowledge within current position.
  • To maintain a safe system of work within the Company Health and Safety Procedures laid down.
  • To continue to develop one’s own skills and knowledge within the position, including any required training courses.
  • To maintain excellent client/customer relationships.
  • To attend team briefs, huddles and meetings as required.
  • To attend your performance development review to discuss job standards and agree development activities.
  • To maintain a clean and tidy work area always.
  • To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required.
  • To care for all available resources including equipment, materials and supplies as directed.
  • To report any near miss occurrences, accidents or faulty equipment to the Regional Supervisor.
  • To ensure effective communication with line manager, team, customer and client organisation.
  • To maintain all areas of responsibility to the set service standards and in line with applicable service offer.
  • To supervise the team fairly and drive engagement.
  • To continue to develop one’s own skills and knowledge within the position.
  • Any other tasks that the Cleaning Manager requires.

The Ideal Candidate

Essential:

  • Demonstrate experience of working in a similar role within the service industry at a comparable level in a company.
  • Ability to solved problems and liaise with your line manager to implement appropriate actions.
  • Previous experience of working in standards driven/compliance environment.
  • Strong knowledge of health and safety and COSHH regulations.
  • Strong knowledge of specialist cleaning services such as Medical, Forensic and Custody Cleaning.
  • Knowledge of Mail Room Supervision.
  • Ability to prioritise and deploy resources effectively.

Desirable:

  • Client relationship experience.
  • Awareness of quality management systems e.g. ISO.
  • IOSH qualification.
  • British Institute of Cleaning Science (BICS) qualified.
  • Knowledge of external cleaning developments and innovations.
  • Previous experience of effectively supervising a team.
  • Leadership skills and knowledge.

Accountabilities:

  • Pass all internal and external audits
  • Ensure Health and Safety Compliance

Leadership and people

The role holder will role model the company values and ensure they are reinforced at every opportunity. The role holder will support their line manager to drive employee engagement and team performance. This will include effective communication and the application of Sodexo HR policies and procedures as directed by their line manager

Risk, governance and compliance

The role holder will ensure that these processes are fully applied, complied with and adhered to within their assigned operational business area. Where applicable cash and stock company procedural compliance is a requirement.

Financial management

The role holder is required to contribute to the financial performance of their business area. This is achieved through effective control of all equipment and supplies as well as payroll.

Relationship management client and team

The role holder is responsible developing and maintaining good business relationships with clients and customers. The role holder must seek to resolve any concerns or complaints raised and escalate to their line manager as appropriate.

Operational management

The role holder will be responsible for overseeing their assigned operational business area and managing compliance with legal, regulatory and company requirements including the quality management system (QMS). 

Service excellence

The role holder will be responsible for driving all aspects of service excellence across their operational business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards. The role holder will ensure that work is appropriately recognised.

Continuous development

The role holder should look for improvements and efficiencies at every opportunity to increase sales and/or reduce costs. These should be reviewed with their line manager to establish feasibility and create a plan of action.

Package Description

Hours: 40 hours per week

Salary:  £23,000 pa.

Place of work: Edinburgh Area (and surrounding area)/East of Scotland

Requirements:  Must successfully pass Level 2 Police Vetting.   Must also hold a full drivers license.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (); security; property management and technical services through to data driven workplace strategy and design (); employee engagement and recognition services () and through Prestige Nursing + Care and the Good Care Group.

is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Sodexo

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