Senior Duty Officer

Glasgow City Council


£18,220 to £20,767 per annum Part Time Contact: Human Resources Reference: GLA07820

Job Description

An opportunity has arisen for the position of Senior Duty Officer working within the Community Alarms Response Service Centre.
Reporting to the Direct Response Centre Manager, you will be required to lead, develop and manage a team ensuring that excellent customer care skills within the team are maintained. You will be required to support team members by providing on the job monitoring and coaching.
The successful applicant will ensure the management of essential Care Services within the Direct Response Service, including complex cases for vulnerable service users. You will have excellent organisational and communication skills, with the ability to produce management reports, analyse trends, and present findings for improvement.
In addition, the applicant will be required to provide a high level of customer service to internal and external customers and service stakeholders, including some case management of clients with complex needs.
Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.

Hours of  work will be:

These post are shift working posts, operating on the following rolling shift pattern:
• Nightshift (10:00pm – 6:30am) 
• Backshift (2:05pm – 10:05pm)
• Dayshift (8:00am - 4:00pm and 9:00am - 5:00pm)
• Early shift (6:15am – 2:15pm)  

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us  

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