Sales Specialist/Solution Specialist



Full Time Contact: Human Resources Reference: 168504

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

As a DR to the Senior Sales Manager of the CPS Leadership team, you will be responsible for building client relationships in order to identify opportunities, develop your pipeline and successfully achieve regional sales targets.

Maintaining a broad architectural knowledge, having opinions across all areas of BT Specialist Portfolio (Mobile, Voice, Networking, and IT), and understanding this portfolio at a sufficient level is required to generate quality opportunities, and to be able to differentiate our offerings against those of our competition. For the portfolio you are accountable for, you will be expected to have a deep architectural knowledge of your area of specialism, along with the associated systems and processes by working with manufacturer partners, internal product managers and portfolio groups.

You will be expected to use skills and knowledge to influence the strategic direction of the EE and BT propositions portfolio based upon customer market knowledge, and effectively articulate our business strategy and that of the wider BT.

This role will be responsible for following and understanding the latest trends and developments in our industry worldwide and be able to present and share knowledge to colleagues to improve others learning, as well as delivering campaigns and events to help deliver revenue growth targets.

Particular emphasis will be placed on acting as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and delivering excellent customer experience results

This role will also be accountable for working with finance and Pricing to understand the P&L in detail for the customer solutions being sold to ensure margins on all deals are maximised and component pricing parameters are aligned to market expectations


You'll have the following responsibilities


•Accountable for managing, delivering and exceeding all Sales targets, based on SOV GM and Total revenue for a defined base of customers across the region 

•Accountable for building solutions that meet and exceed customers’ business needs, delivering RoI and that are the most profitably built for BT

•Accountable for maintaining a broad architectural knowledge and have opinions on leading and emerging technologies, using this to influence both customers and internal stakeholders

•Accountable for driving a high level of customer satisfaction and advocacy across the customer base for the region through personal activity and leveraging the wider teams

•Accountable for influencing to create incremental sales opportunities across the EE and BT portfolio, develop pipeline and successfully achieve required sales targets 

•Accountable for creating a pipeline three times the size of SOV target to ensure correct cover

•Accountable for successfully developing and driving sales plans with Account Managers, using agreed methodologies, to retain existing BT business and develop and grow new revenue for BT

•Accountable for driving the attachment of service to product sales ensuring the mix is a rich

•Accountable for driving timely service renewals within customer base

•Accountable for developing and maintaining an accurate forecast and qualified /robust pipeline

•Accountable for defining and developing peer and executive relationships with the virtual teams and wider BT and EE

•Working with finance and Pricing to understand the P&L in detail for the customer solutions being sold to ensure margins on all deals are maximised and component pricing parameters are aligned to market expectations


You'll have the following skills & experience


Skills required for the job

•Strong analytical skills, to include forecasting, pipeline, achievement, P&L details, detailed understanding of customer trading & buying process/cycles and the ability to analyse competitor proposals as and when required

•Ability to engage at a board level with customers to strategically position BT, its offering and competitive advantage

•Excellent financial and commercial acumen

•Strong analytical skills 

•Be resilient and able to achieve against challenging targets

•Ability to plan, forecast and report against sales plan and targets

•The ability to work with the minimum of supervision, be part of a team and present a quality image

•Be willing to travel and work from customer and other BT sites


Experience you would be expected to have

•Proven track record of delivering against targets within a sales role

•Managing change, aligning and prioritising multiple demands

•Excellent communication, presentation and interpersonal skills with strong influencing and negotiation skills

•Experience of using an industry recognised sales methodology

•Familiarity with the relevant specialist sales portfolio



Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.


We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.


So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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