Bereavement Services Manager

North Lanarkshire Council


£40,227 to £44,247 per annum Full Time Contact: Human Resources Reference: NLA06347

Job Advertisement

Are you customer focused with a passion for delivering great public services?  Do you thrive on developing and delivering front line customer services with enthusiasm and initiative to embrace evolving priorities, demands and expectations? If so, an exciting opportunity has arisen for internal candidates to join our newly restructured management team within Environmental Assets. 

With the responsibility for the Cemeteries and associated sites across North Lanarkshire, you will report to the Greenspace Operations Manager and will be key to the successful management and delivery of our customer facing Environmental Facilities.  You will be responsible for the delivery of high-quality services, achieving a high standard of customer satisfaction in these high-profile areas. 

Your role will require you to liaise with services across the Council and also with external agencies in the delivery of services and projects and you will be required to ensure that services are delivered which are legislatively compliant, in accordance with relevant directives and codes of practice.

You will be responsible for promoting a positive culture of empowerment, ensuring continuous improvement of your own skills and knowledge and actively encourage others to participate in development activities, encouraging creativity and innovation to deliver business solutions and facilitate the delivery of priority outcomes building on our reputation for best practice. 

To be a success in this role, your will require to be customer focused and enthusiastic with a flexible approach to work.  You will present yourself positively, be confident and able to stay calm under pressure.  You will be an innovative problem solver with the ability to develop strong working relationships across the organisation.  You will be an effective verbal and written communicator. You will also have excellent organisational and IT skills, have the ability to analyse data and produce relevant reports and be customer centred in all aspects of service delivery as well as possessing sound knowledge of health and safety issues. 

With an HNC, SVQ3, or equivalent qualification in a relevant subject, you will have extended work experience within a relevant field. You must be able to demonstrate moderate experience of managing a team and experience of both capital and revenue budgets including preparation, monitoring, and control arrangements. It would also be desirable if you possess a  Management Qualification and/or hold membership of an appropriate Professional Institute.  You will have experience of developing policies and strategies and a proven track record of organising and managing a team, including experience in dealing with agencies and contractors.

You must also have a current driving licence and be able to travel throughout the area of North Lanarkshire and will be required to participate in out of hours standby and assist in responding to Corporate and Service emergencies.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family.  This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site.  We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a
Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL



Report a problem with this job listing

We can't find any similar jobs at the moment.

See all the latest jobs