Duty Manager - Edinburgh Central YH

Hostelling Scotland

Posted

Full Time Permanent Contact: HR Department Reference: EDINDM06521

Job Reference: EDINDM06521

Position: Duty Manager

Locations: Edinburgh Central Youth Hostel, 9 Haddington Place, Leith Walk, Edinburgh EH7 4AL

Contract: Permanent

Hours per week: 40

Salary: Competitive + benefits

Accommodation: Live-in accommodation available

 

About the role of Duty Manager:

You will be part of our dedicated and friendly team at our Edinburgh Central Youth Hostel who are passionate about providing first class customer experience whilst contributing to synergy in achieving network wide success for the organisation.

Reporting to General Manager, you will supervise day-to-day operational management of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us.

 

You will have:

-        A passion towards excellent customer service standards

-        Positive leadership experience with an ability to motivate teams

-        An excellent communication skills an inspirational approach to interact with people

-        Flexibility in your approach to adapt to all situations including changing workload and demands as well as going for extra miles to assist guests and to support teams

-        Problem solving skills to identify and apply the appropriate solution and provide satisfactory outcome for guests

 

We can offer:

-        Comprehensive induction and work related training

-        Supportive culture and positive team working environment with regular and open communications

-        Working hours and schedule that would assist work and life balance

-        Live-in accommodation

-        Meal discounts on shift

-        Free employee membership and discounts on Hostelling Scotland accommodations

-        Employee Assistance Programme for your health, wellness and well being

-        Pension and holidays

-        Death in service (after one year service)

-        Uniform is provided

 

Who we are:

Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. This year we are celebrating our 90th year. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes. 

Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and to make a difference.

 

Other information:

All successful candidates are required to provide two satisfactory references, a Basic Disclosure clearance and evidence of their right to work in the UK.

 

How to apply:

Further information on Edinburgh Central’s Duty Manager role including full job description, to obtain an application form or to learn about how we process job applicants’ information, please visit our website, www.hostellingscotland.org.uk/careers.

 

If you would like to join us, please forward your application to recruitment@hostellingscotland.org.uk or Human Resources, Head Office, 7 Glebe Crescent, Stirling, FK8 2JA.

 

Please note Hostelling Scotland operates a policy where only successful applicants will be contacted. If you do not hear from us within two weeks of application you have not been shortlisted on this occasion. 

Hostelling Scotland has a commitment to Equal Opportunities and Diversity

Scottish Youth Hostels Association (trading as Hostelling Scotland) is a registered Scottish charity, No. SC013138 and a company limited by guarantee, registered in Scotland, No. SC310841, Registered Office 7 Glebe Crescent, Stirling FK8 2JA

-        A passion towards excellent customer service standards

-        Positive leadership experience with an ability to motivate teams

-        An excellent communication skills an inspirational approach to interact with people

-        Flexibility in your approach to adapt to all situations including changing workload and demands as well as going for extra miles to assist guests and to support teams

-        Problem solving skills to identify and apply the appropriate solution and provide satisfactory outcome for guests

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