General Manager - Visitor Centre & Larder Cafe
- From £50,000 per annum
- Performance related bonuses, Pension, discounts in shop, free lunch in the café
- Full Time
- Permanent
- Contact: Archie MacDonald
- Posted May, 03, 2023 4:58 PM
The Highland Soap Company is a family-run maker of organic soap and skincare at the foot of Ben Nevis. Our Visitor Centre and Larder Cafe welcomes tens of thousands yearly, with a strong full team. We seek a hands-on General Manager to lead daily operations and drive growth in tourism, retail and hospitality.
We’re The Highland Soap Company - a family-run maker of organic soap and skincare, based at the foot of Ben Nevis. Our Visitor Centre is one of the Highlands’ best-loved stops, combining a busy retail store with our Larder Café, welcoming tens of thousands of visitors each year. We have a strong, full-staffed team across all departments.
We’re looking for an experienced, hands-on General Manager to lead the day-to-day operation and drive the next stage of growth across tourism, retail, and hospitality.
The role
You’ll take ownership of site performance, standards, people, and guest experience - working closely with our directors to track KPIs and deliver commercial improvements across the shop and cafe.
What you’ll be doing
- Lead daily operations across retail and café, ensuring great service and smooth delivery
- Oversee rotas, stock, merchandising, food service standards and presentation
- Lead, coach, and develop a multi-skilled team across FOH, kitchen, and retail
- Own key site KPIs and reporting - sales, margin, labour, waste, conversion, and feedback
- Spot and deliver growth opportunities - events, new visitor experiences, developing the restaurant
- Maintain strong compliance across Health and Safety and HR processes - without central support
Requirements
About you
- Proven senior management experience in hospitality, destination retail, tourism, or visitor attractions in a business of significant scale
- Good personal taste - we are keen to retain our reputation as one of the best places to have lunch, coffee or places to shop in the Highlands
- Commercial and operationally strong - confident with targets, standards, and efficiencies
- Calm, organised, and people-led - you set the tone and lead from the front
- Comfortable in a fast-paced, multi-revenue environment
- Based locally or willing to relocate to the Fort William area (or within commuting distance). Relocation packages possible.
To apply
Please send your CV and a letter outlining why you’re a fit for this role. Applicants must have the right to work in the UK.
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