Customer Service Agent - Face to Face

Service: Customer Support Services - Customer Engagement

Closing Date: Thursday 23rd November 2023

Argyll and Bute Council's Customer Engagement Team are recruiting a Customer Service Point Agent based in the Customer Service Point in Victoria Street, Rothesay. This is a temporary part time post working 17.5 hours per week (9.a.m. till 12.30 p.m. Monday to Friday) This post is for a period of 12 months and is for maternity cover.

To support the Customer Service Centre to provide a high quality, efficient and effective service to users by providing a high quality, customer-focused service within the Customer Service Centre Team, processing enquiries and requests, offering advice and information on Council Services, and carrying out a range of other duties in accordance with Council Policy, service guidelines and procedures

Provide an effective and efficient registration service, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers.

Applicants should note that:-

• This post is not suitable for job share.
• The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.
• This is a temporary post which may be filled on a secondment basis by an employee wishing to gain experience/career development and will be at the discretion of the employee’s director.
• Pay award pending.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is:

• Samantha Gillies, Service Point Supervisor
• Email: samantha.gillies@argyll-bute.gov.uk
• Phone: 01369 707136
• Reference: ARB13309/BCS00169

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy