Senior Manager, Growth & Innovation

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Salary Range

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Job Description Summary

Job Description

JOB TITLE: Senior Manager, Growth & Innovation
SALARY: £71,825 - £90,000

LOCATION: Edinburgh, Leeds, Bristol, Halifax

HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity

Reporting to the Head of Segment Activation, Growth and Innovation, you'll be principally responsible for ‘joining the dots’ in surfacing and  applying customer and market insight to catalyse our growth initiatives, identify revenue opportunities, create differentiation, drive customer engagement and enable us to design and deliver innovative customer engagement capabilities and value propositions for the Mass-Affluent business.

A key part of this role will be being the centre of identifying insight priorities, linking insight to the commercial objectives, making sense of and aggregating insight about Mass Affluent customers in the UK. This involves connecting customer insight developed within the Bank and Mass-Affluent team, customer insight in the wider market and insights around specific aspects of Mass-Affluent propositions in the wider market

In doing so, you'll be collaborating with colleagues in the Mass Affluent Proposition team (Banking and Investment propositions) and across the Lloyds Banking Group (e.g, Strategic and Customer Insights Team, and Product Managers).

Day-to-day this will involve embracing uncertainty, solving unstructured problems, creating and applying analyses, originating insight hypotheses, developing narratives and presentations to engage a wide range of partners, working with and part of cross-functional teams.

Whilst you'll be principally focused on Application of Customer and Industry insight, you'll often get involved in other evolving strategic priorities of the wider Proposition team such as Brand, Segmentation, Sustainability, developing propositions with non-FS Partners, developing presentations for senior partners, conducting economic analyses etc.

We’re looking for people who: 

• Are energised about the Bank’s purpose of Helping Britain Prosper 

• Are passionate about customers and customer insight and have a track record of applying customer insight to solve business problems 

• Intellectually curious, natural problem solvers and focused on finding the better answer 

• ‘Self-starters’, able to be agile, take initiative and work in a ‘start-up’ mentality

• Have experience of and love working in multi-disciplinary teams are inherently collaborative and not hierarchical

• Excited about developing digital-first propositions to solve customer problems

• Take initiative and not hesitant to challenge the status quo

What you'll need

Essential 

• Track record of engaging with customer insight and applying it to develop propositions, drive revenue growth, improve customer experience etc.

• Very conversant with both, qualitative and quantitative customer insight mechanisms and experience of defining research objectives, engaging with research teams, synthesising research findings, identifying the “so-whats”, and presenting findings to senior audiences

• Enjoy the process of identifying and applying customer insight – enjoy watching a customer focus group as much as reviewing results of multi-variate regression and conjoint analyses to identify customer insights

• Experience of doing deep analyses of competitor propositions and market developments

• Experienced in topics such as customer journeys and personas, competitor analyses, segmentation, pricing etc.

• Ability to think conceptually, take a step-back as well as engage with details,

• Understanding and track record of working in projects and familiarity of key project management processes 

• Ability to effectively guide and manage colleagues

• Strong skills in Excel and Powerpoint

Desirable 

• Experience in applying customer insight to drive revenue growth in UK retail and mass-affluent banking

• Understanding and familiarity of UK mass-affluent industry developments and propositions in banking, investments and insurance

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday (Pro-Rata), with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by this opportunity, we'd love to hear from you.


 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.