ON TRAIN HOSPITALITY: SERVICE CENTRE TEAM LEADER

ON TRAIN HOSPITALITY: SERVICE CENTRE TEAM LEADER

LOCATION: ABERDEEN

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.  We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.  We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. 

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.  We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.  Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds. 

THE ROLE: Reporting to the Catering Ops Manager the dual role will lead and direct the Queen Street and Edinburgh Hospitality depots. In liaison with another Team leader, and local supervisors, you will make the most efficient use of the resources available to deliver an on-train Hospitality service on all trains specified, ensure that all employees use safe methods of work and great customer service is delivered.

Duties include maintaining controls and record keeping regarding stock and service delivery using the appropriate computer systems. Ensure staff are trained to relevant standards in accordance with agreed Scotrail standards. Ordering and control of all foodstuffs to avoid unnecessary wastage and deterioration of stock. Reconciliation and banking of cash and card payments. Hold staff briefing meetings, grievance, and discipline hearings in accordance with company policy and procedures. Promote good staff relations and minimise labour turnover. Ensure equipment, work areas, other facilities and general surroundings are maintained and operated to the standards required by the Statutory or Local Authority Regulations and Scotrail Health and Safety Policies. Ensure the food quality, presentation and customer service are provided to the appropriate standard as defined by the EHO food hygiene regulations and the operations manager. Cover any train that may require covering as per the Operations Managers instructions, this could be planned or at short notice, due to staff failure, or train disruption. Carry out clerical activities in respect of unit controls, records and wages in accordance with company policy and procedures.

THE PERSON: Enthusiastic and customer orientated with experience of people management and a desire to provide a quality journey for the customer. Ability to plan and react to events as required.

KNOWLEDGE/SKILLS: Knowledge of computer systems (Microsoft Office), basic food hygiene regulations, cash handling and the ability to communicate effectively with other staff and customers.

Weekend working will be required to support depot coverage as required. This role will involve the use of Hospitality Trolley weighing 55/60kg and a portable ramp which weighs up to 15kg for loading / unloading a Hospitality Trolley. Standard working hours are 36 per week.

Reference Salary: £29,616 per annum

We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

Contributory Final Salary Pension scheme 
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail.

Selection process:  Assessment and Interview will form the initial stages of the selection process. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.

Training: Training initially involves on-line Induction.