Support Assistant, Perth

Job Description

Support Assistant PKC10883
£21,961 - £23,312
Pullar House, Perth

• Do you want to be involved in working with a team delivering high-quality front-line services to our communities?
• Are you an enthusiastic, self-motivated individual with experience of customer facing services?
• Are you looking for an opportunity to keep people safe and to contribute to the prosperity of our area?
• Would you like a role where you can work with colleagues across the Council to sustain our reputation as the place to live and work?

If your answers are yes, we want to hear from you!

We have an exciting opportunity available in our sector leading Parking & Civil Contingencies Team for a Support Assistant. This is a fast moving and dynamic team which will suit professional individuals who have a real passion for teamwork.

Our Support Assistants are at the heart of what the team does. This fast paced and varied role will involve all aspects of Parking and Civil Contingencies administration. You will process and deal with Penalty Charge Notice appeals, Parking Permits, Blue Badge applications and all associated correspondence, take minutes for meetings, provide administrative support to the team and liaise and support customers over the phone and face to face to give help & advice whilst ensuring excellent customer service standards are maintained.

The team are the eyes and ears of the local community across the entire Perth & Kinross Area, keeping traffic moving and people safe, providing advice to residents, businesses, and visitors. We work with our local Community Resilience Groups providing advice and support for communities to plan for emergencies and build local resilience. The team also has a proven track record in working with internal and external partner agencies to provide support for the safe running of events.

We support and encourage employees learning and development and there are many opportunities to progress your career within the Council. We also offer a good working environment, modern working practices, and excellent employee benefits including a generous annual leave entitlement, access to the flexible working time scheme, and the opportunity to join our pension scheme.

The Individual

We are looking for an enthusiastic and self-motivated individual who is a pro-active and effective communicator, with a polite and discrete manner and excellent problem solving and customer service skills.

You must be flexible, able to multitask and prioritise your work, whilst meeting legislative deadlines.

You should be able to use your own initiative and be able to manage your time effectively and be able to achieve the required outputs which are essential in this position.

You should be able to work under pressure whilst remaining calm and professional, therefore experience of dealing with difficult conversations and situations would be a distinct advantage in this role.

You will be computer literate with proven IT skills, as you will be required to use computers and a number of software systems on a daily basis to carry out the role.

You will have a good standard of education.

If this sounds like a role where you could share your relevant experience and make a positive difference, then Apply Now!

For an informal chat and further details about this vacancy, please contact Nicole Smith Parking & Civil Contingencies Officer on 01738 477314 or by email at NicoleSmith@pkc.gov.uk

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees. One should be your current or most recent employer.

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas. 

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland Jobs, careers and employment.