Customer Service Representative
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- Full Time
- Contact: Recruitment Team
- Reference: JR11243
- Posted November, 15, 2023 12:22 PM
We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards...
We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for Customer Service Representative. This role works on a shift basis – four on, four off. 7am to 7pm.
Why Aggreko? Here are some of the perks and rewards.
A competitive salary + shift allowance and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
A focus on continued personal development
Paid time off work for volunteering in the community
Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle
What you’ll do:
Handle incoming customer calls to address equipment, service, or contract issues
Maintains and support customer and supplier relationships
Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements
Assume responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services
To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process
Contracts management into Aggreko system
You’ll have the following skills and experience:
You will have experience working in a similar customer service role. Knowledge of the rentals industry sector would be beneficial but is not essential. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.
You will have excellent communication skills. You will be able to develop and manage stakeholder relationships and work collaboratively across wider teams. You’ll be self-motivated with a “can do” attitude. A creative thinker, able to propose solutions and think beyond your day-to-day remit.
Find out more and apply now.
Bring your energy. Grow your career.
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
Equal Opportunity Employer, including disability and veterans.
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